Free

Parliamentary and Health Service Ombudsman Open Meeting 2017

Event Information

Share this event

Date and Time

Location

Location

Manchester Conference Centre

Sackville Street

Manchester

M1 3BB

United Kingdom

View Map

Event description

Description

This year, to coincide with our 50th anniversary, PHSO is hosting its first ever Open Meeting.

On Thursday 30 November, Ombudsman Rob Behrens will welcome complainants, complaint handlers, stakeholders and members of the public to take part in an open Q&A and panel discussion, attend breakout sessions and hear from guest speakers.

The Open Meeting, which will be held in central Manchester, will provide an opportunity for complainants to share their experience of using our service, as well as the wider complaint system. Furthermore, the event will allow complaint handlers, advocates and regulators to explore how to improve complaint handling and cut through the complexity of the complaint system.

The Ombudsman will use the opportunity to talk about his vision for PHSO, and our role in improving public sector complaint handling.

Please note that we will not be able to discuss individual cases during the meeting.


Agenda

12.00 – 12.30 - Registration, sandwiches and refreshments
12.30 – 12.45 - Welcome address from the Ombudsman Rob Behrens CBE
12.45 – 13.00 - Guest speaker: Scott Morrish

13.00 -13.15 - Guest speaker: Dr Bill Kirkup CBE

13.20 - 14.15 - Breakout sessions:

  • For complaints handlers and managers: What makes good complaint handling?
  • For complainants: Your experience of using our service and the complaints process
  • For national bodies: Cutting through the complexity of the complaints system

14.15 – 14.35 - Tea and coffee break
14.35 – 14.40 - Introduction to Q&A
14.40 – 15.45 - Open Q&A and panel discussion including the Ombudsman Rob Behrens, CEO Amanda Campbell and guests
15.45 – 16.00 - Closing address from CEO Amanda Campbell CBE


FAQs

How can I contact the organiser with any questions?

Please contact questiontime@ombudsman.org.uk

What are my transport and parking options for getting to and from the PHSO Open Meeting?

The Manchester Conference Centre is located just a short stroll from the Metrolink and a 10 minute walk from Manchester Piccadilly train station.

By Rail

From Manchester Victoria Train Station: Purchase a City Zone ticket and take the Metrolink connection from Manchester Victoria to Manchester Piccadilly Train Station.

From Manchester Piccadilly Train Station: Leave the station via the taxi rank exit, cross London Road and proceed west along Fairfield Street. Continue on to Whitworth Street until you reach Sackville Street. Turn left and proceed South on Sackville Street, we are at the end of the road on the right.

From Oxford Road Train Station: Leave the station via the station approach, cross Oxford Street and proceed east along Whitworth Street until you reach Sackville Street. Turn right and proceed South on Sackville Street, we are at the end of the road on the right.

By Park & Ride

You can park for free at any rail station or Metrolink tram stop in Greater Manchester and take a connecting rail service to Manchester Piccadilly Train Station. For more information visit the Transport for Greater Manchester website.

By Road

If you are using sat nav the postcode is M1 3BB.

From the M60 ring road exit at junction 12 and join the M602 towards the city centre. Follow the M602 onto the A57 (Regent Road) and continue on to the A57(M) (Mancunian Way). Exit the A57(M) at the Universities slip road onto Sackville Street. The Manchester Conference Centre Entrance will be on your left.

Parking

Located next to the Pendulum Hotel, on Charles Street, is an affordable multi-storey car park.

If approaching the Pendulum Hotel from the Mancunian way – drive past the entrance to the Pendulum Hotel and take the first left down Charles Street, the car park entrance will be on your right.

If approaching from Sackville Street – drive to the end of the road and follow Sackville Street on to Charles Street, the car park entrance will be on your right.

(Please note that the entrance to the Pendulum Hotel is on a one-way street and by car can only be reached via the Mancunian way.)

Do I have to bring my printed ticket to the event?

No, we will register you when you arrive.

Is my registration fee or ticket transferrable?

If you can no longer come, please do invite a friend or colleague to attend in your place. Please just contact us at questiontime@ombudsman.org.uk beforehand to confirm the name change.

Share with friends

Date and Time

Location

Manchester Conference Centre

Sackville Street

Manchester

M1 3BB

United Kingdom

View Map

Save This Event

Event Saved