Patient burnout and mitigating risks through communication touch points

In a healthcare system where waiting lists are long and treatment delays are common, we are observing an increase in challenging patient complaints. Research indicates that patient burnout can be a significant factor contributing to these complaints. Patient burnout refers to the mental, emotional, and sometimes physical exhaustion that patients experience. This condition can arise when patients require frequent advice, updates, and engagement related to their health, especially when these interactions are prolonged or involve complex medical issues. When patients experience burnout, it often leads to poor engagement and can increase safety risks for patients.

However, these risks can be managed, and practice team leaders play a crucial role in raising awareness among their teams about the various contact points they have with patients. These interactions can serve as opportunities to enhance communication.

This 3 hour zoom course will use case examples to highlight:

- The key risks associated with communication touchpoints to simplify care management plans for patients

- Ways to improve access to advice for patients

- Strategies to promote effective communication

This course is suitable for practice managers, clinicians, and service leads.

Please read before booking:

• You MUST have a webcam, speaker and microphone available on the device you intend use to access the training. This will ensure you are able to fully engage with the speaker/other delegates. This also allows our CPD verification process to be robust.
• You MUST be able to access and fully participate in a Zoom meeting from whatever device you choose to use. Please cut and paste the following URL into your internet browser to access help on how to do this. The page includes the option to join a ‘test meeting’ from the device you intend to use. https://support.zoom.us/hc/en-us/articles/201362193-Joining-a-meeting
• If you experience any technical difficulty when checking you can access Zoom it could be because your local IT support is blocking access. If this happens you might consider using your own mobile device instead – Zoom works well on tablets.

FAQs

How can I contact the organiser with any questions?

Please email risk@mddus.com if you need to know more before booking.

When booking, please note you will be expected to join the course 5-10 mins before the start time to ensure any technical hitches and CPD logs can be resolved.

Please note:

Prior to the event delegates can request a transfer to a future or alternative course.

MDDUS absorb the Eventbrite booking fee for this course (which is between £5 - £8)

Refunds can be requested in advance; however, Eventbrite will deduct the booking fee from any refund requested.

MDDUS is not liable for any costs incurred by delegates in relation to attendance at remote training courses. This includes if the course is cancelled or needs to be rescheduled.

What happens if we cannot access this event due to a technical issue?

Please ensure you have full access to Zoom before booking this course. If you experience technical difficulties accessing the course you can request a transfer to another course without incurring a fee.