Question 1

Will I get value if I come alone?

Accepted Answer

Of course, you can come alone, and other people have made that choice too. However, what they have all discovered is that if they had brought their team, they could have implemented the changes much more effectively and sooner. Delegates that attend on their own, then repeat the course a second time

Question 2

Can I bring my team?

Accepted Answer

We actively encourage you to bring as many of your team as possible because implementation is easier, and your results will be better. For every ticket purchased by a dentist, you can bring one DCP (nurse, receptionist, or PCC) for free.

Question 3

Do you have a guarantee?

Accepted Answer

Yes, we have a double your investment in 90 days’ guarantee. Most dentists double their investment in one day and within one week, and many achieve a return on their investment within a day. Terms and conditions apply.

Question 4

How do I fit this around surgery commitments?

Accepted Answer

We understand that taking time away from the surgery and managing emergency patients can be difficult and there is  no perfect time to do a course. Clients tell us that they wished they had done the workshop at the first opportunity, because they would have quickly recouped their income.

Question 5

Do you offer payment plans?

Accepted Answer

Yes, of course you can. We over 0% staged payments over 6, 12, or 24 months.
Email  Jane, Jane@IODB.co.uk to book a time to have a conversation to discuss your requirements.

Question 6

Do you offer young dentist rates?

Accepted Answer

We offer a sliding scales of investments, that is determined by how long you have been qualified. We want to make your first few years in practice as easy, fulfilling and rewarding as possible.

Question 7

Do you offer in-house training?

Accepted Answer

Yes, we offer this programme as a bespoke in-house training. Email Jane, Jane@IODB.co.uk to book a time to have a conversation to discuss your requirements.

Question 8

Who pays for self-employed team members?

Accepted Answer

If a practice pays for your self-employed team members, it undermines their self-employed status, they will need to pay for themselves. What they learn will help them build their career and I am sure they will appreciate you encouraging them to invest in themselves.

Question 9

Is this course verifiable CPD?

Accepted Answer

Yes, there are 22.5 hours verifiable CPD. The GDC does not allow us to include refreshment breaks in the hours awarded.

Question 10

About the trainer

Accepted Answer

Your trainer and coach, Dr Jane Lelean, is the only dentist in the world who has been accredited by the International coach federation as a Master Certified Coach. 
Jane is a dentist and has been delivering communication skills training workshops  with dentists and their teams since 2006.

Question 11

Course aims

Accepted Answer

Put your patient’s needs and preferences at the heart of your treatment planning.
A memorable model to improve your treatment plan conversions and value.
An approach that all team members can use.
Develop the role of a patient care coordinator.

Question 12

Course objectives

Accepted Answer

By the end of the session, you will have learnt the model, and will have a selection of tips, tools, ideas, questions, and confidence to use immediately.
To make sure you and your team remain compliant with the NHS regulations, GDC, CQC.

Question 13

Course learning outcomes

Accepted Answer

By the end of the workshop, you to have a new skill set that will put your patients first and improve your treatment plan uptake.
For the practice to develop a team approach to treatment plan conversions, anticipating and overcoming patient objections

Question 14

Course content

Accepted Answer

You  will learn and be able to use  the elegant and effective framework, BEST CHOICES.

Question 15

GDC development outcomes

Accepted Answer

This event will have elements of Enhanced GDC learning outcomes A, B, C and D.

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Patient Centred Communication -BEST CHOICES In-person workshop-Newcastle