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Patient Experience Improvement Conference

NHS Improvement

Wednesday, 28 February 2018 from 10:00 to 16:00 (GMT)

Patient Experience Improvement Conference

Registration Information

Type Remaining End Quantity
28 February 2018 - Delegate ticket 41 Registrations 27 Feb 2018 Free  
28 February 2018 - Patient ticket 13 Registrations 27 Feb 2018 Free  

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Event Details

Patient Experience Improvement conference

10am (registration from 9.30am) - 4pm on Wednesday 28 February 2018

This conference has been organised by NHS Improvement to give heads of patient experience in NHS trusts and foundation trusts to come together with each other and patients to explore approaches to using patient feedback and improvement methodologies focusing on:

  • improving patient experience of NHS care
  • fully utilising patient feedback to enhance services and quality of care. 

Join us at the conference to hear from: 

  • national leaders about how patient experience is influencing policy
  • your peers about how they are embedding experience of care into their organisational DNA. 



There will also be opportunities to connect with peers and discuss the issues and challenges which are pertinent to you.

We are offering one delegate place per trust to enable as many trusts as possible to partake.

In addition, we will be reserving 12-15 places for patients or others who use the services (one per organisation). We are particularly interested in those who have been involved locally in improvement work. We are happy to book and fund travel for people in this category.

To arrange registered patient travel, please contact: 


If you have any queries and/or would like more information please contact Julia Holding on

Do you have questions about Patient Experience Improvement Conference? Contact NHS Improvement

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When & Where

Crowne Plaza - Birmingham NEC
Pendigo Way
B40 1NT West Midlands
United Kingdom

Wednesday, 28 February 2018 from 10:00 to 16:00 (GMT)

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NHS Improvement

NHS Improvement is responsible for overseeing foundation trusts, NHS trusts and independent providers. We offer the support these providers need to give patients consistently safe, high quality, compassionate care within local health systems that are financially sustainable. By holding providers to account and, where necessary, intervening, we help the NHS to meet its short-term challenges and secure its future.

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Patient Experience Improvement Conference
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