A key issue facing providers nationally is retention and reducing levels of turnover in staff. Skills for Care data indicates further weight to the existing body of evidence on the subject and show very clearly that there is no single approach or action which, taken in isolation, will have a demonstrable impact. Rather, it is down to a combination of factors which vary in their relative importance from provider to provider. These start with recruitment and induction and span human resources, management styles, company culture and communication. However, the study seems to have disproved the hypothesis that staff turnover is more prevalent in areas where there is a higher concentration of care providers. The PEN Conference will focus on creating new innovating solutions to help the markets retain good quality staff, ensuring markets remain safe, diverse, thriving and provide sufficiency and capacity across Devon now and in the future.
The Business Relations Team are developing innovative ways of involving provider partners, hearing their views, and then designing better ways of communicating our commissioning intentions back to them through a variety of new media.