People and Team: Leadership in Communication and Culture
Event Information
About this Event
***EVENT POSTPONED***
Update: 16 March 2020
Following this afternoon’s (16 March 2020) announcement by the Prime Minister directing the UK population to avoid non-essential contact with others, Be the Business has taken the difficult decision to postpone this masterclass-workshop event and is looking at potential options to offer the event on-line. Despite a number of diligent measures we had planned to implement at the event, it is important for us to ensure we take appropriate steps to protect all our staff and all of our community.
As we want to continue to offer support and networks, we are looking at options to move the event to an online format to still run as planned on Wednesday or an alternative date. If we are able to go ahead with this, the agenda and timings will be adjusted slightly, but we want to ensure those registered are still able to take away the learnings from the day. Slides, delegate packs and supporting resources will still be shared as normal.
We will be processing full refunds (£25) to original payment methods for all those registered. If you have not received your refund within 7 days, please contact annie.olivier@bethebusiness.com.
We thank you for your patience and understanding at this time.
Be the Business Hospitality Team
People & Team: Leadership in Communication and Culture
A Be the Business Hospitality Masterclass
Led by hospitality strategist Jon Yantin of Stake Concepts, the day will be a mixture of presentations and practical group work that will help you refocus your people and team management strategy.
Ticket price is refundable on attendance (£22.65), please see T&Cs.
Agenda
09:45 – 10:15 Registration, Refreshments and Networking
10:15 – 10:20 Welcome
Presenter: Alexander Rushton, Hospitality Programme Lead, Be the Business
10:20 – 10:30 Table introductions
Facilitator: Jon Yantin, Stake Concepts
10:30 – 10:45 Our people: Employees, Customers & Suppliers
Presenter: Jon Yantin, Stake Concepts
10:45 – 11:25 The new workforce: Getting to know Generation Z
Presenter: Chloe Combi, Writer, Speaker, Futurist, Problem Solver
11:25 – 11:40 Refreshments & Networking
11:40 – 12:00 Character at the heart of culture: People, culture and brand
Presenter: Matthew Thomson, Social Entrepreneur
12:00 – 12:45 Mapping the customer journey: how staff influence experience
Facilitator: Jon Yantin, Stake Concepts
12:45 – 13:35 Networking lunch
13:35 – 14:05 It’s a zoo around here: The new rules for better communication
Presenter: Jon Yantin, Stake Concepts
14:05 – 14:25 Keeping business human: managing productivity through whole people
Facilitator: Jon Yantin, Stake Concepts
Presenter: Matthew Thomson, Social Entrepreneur
14:25 – 14:35 A postcard to myself…
Facilitator: Jon Yantin, Stake Concepts
14:35 – 14:40 Evaluation Surveys
Facilitator: Jon Yantin, Stake Concepts
14:40 – 14:45 Thank you and close
Presenter: Alexander Rushton, Hospitality Programme Lead, Be the Business
What you will gain:
- Insight on how to get the best out of your staff
- Understanding of why you really need to know your team
- Increased confidence to become a more effective leader
- Support in overcoming business challenges
- Growth of your own personal network of like-minded Cornish business leaders
Who should attend?
Cornish hospitality & tourism business owners, leaders, MDs, GMs and senior managers motivated to improve business performance through learning, sharing and collaborating.
Speakers
Jon Yantin, Stake Concepts
Jon is a senior hospitality professional with over 25 years’ experience across hotels, restaurants, bars, clubs and casinos. Having worked in corporate, entrepreneurial and NASDAQ listed organisations, Jon brings a wealth of sector experience, specialising in business planning, fundraising, site selection, conceptualisation, licensing, operations, development and launch alongside strong commercial acumen and in-depth operational understanding.
Today Jon operates Stake Concepts, a boutique advisory firm and is currently advising a range of hotel developers and operators across the UK and Europe.
Chloe Combi, Writer, Speaker, Futurist, Problem Solver
Chloe Combi is a writer, speaker, consultant and generational expert. She has written for all the major publications in the UK and has a column in Vice magazine on youth issues. Her book Generation Z was a critical success and the research has become invaluable to global brands and companies including Porsche, the UN, Barclays, ECB, Coca-Cola and many more. She is currently writing two more books, and developing two television series. She speaks around the world on her research, helping companies to understand and future-proof in a rapidly changing world and has just returned from the USA where she was advising on a presidential campaign.
Matthew Thomson, Social Entrepreneur
Chief Executive of Cornwall Food Foundation and its restaurant Jamie Oliver’s Fifteen Cornwall until December 2019, Matthew is a well-known champion of hospitality, skills-training, productivity and sustainability. He has over 20 years’ experience of working in a range of catering and hospitality settings including a Soho restaurant and a Mayfair pub, sometimes alongside government and social enterprise roles where he has helped shape national and regional strategies and investments.
Alexander Rushton, Hospitality Programme Lead, Be the Business
Alex Rushton leads the Be the Business Collaborative Networks for Hospitality & Tourism programme. Alex spent his early career in project management before moving to run large scale international congresses and trade shows. Having worked closely with hospitality operators when designing delegate and incentive travel programmes, he is now working nationwide to support the sector as part of the Be the Business national movement.
The Venue
Padstow Harbour Hotel, Station Rd, Padstow, Cornwall, PL28 8DB
Parking is limited at the hotel, however there are a number of alternative pay and display parking options for guests:
* Railway Car Park - PL28 8DA
* Harbour Car Park - PL28 8BY
* Lawns Car Park - PL28 8EB
For further information, please visit the hotel website.
Refreshments
Refreshments and a networking lunch will be provided.
Photography/Filming
By attending the event, participants consent to being captured in photography and filming without compensation and confirm that the Be the Business shall be entitled to use such photographs and videos for future marketing purposes including video production, posting on the Be the Business website, social media platforms or future Be the Business events.
Secure your place
Places for the day cost £25.00 (£22.65 ticket price + £2.35 booking fee) with the ticket price (£22.65) refunded upon attendance and completion of an evaluation survey. Unfortunately we cannot refund the Eventbrite charged booking fee.
Cancellations
Ticket price refunds (£22.65) can be processed on any places cancelled 7 days prior to the event. Anything after this time we are committed to unrecoverable delegate venue costs (ie refreshments and lunch) and cannot guarantee a refund.
Who are Be the Business?
Be the Business is the Government-backed, business-led, independent, not-for-profit movement to drive up UK productivity. We’re here to help every firm in the country improve their own performance, and the performance of those they work with.
What is the Be the Business Hospitality Masterclass Series?
The Be the Business hospitality masterclass series will bring together Cornish hospitality business leaders to learn, share and collaborate with each other.
Masterclasses will take place across Cornwall leading up to the 2020 summer season and will each focus on one of the five levers of productivity:
- Leadership & Strategy
- Business Planning
- People & Team
- Sales & Growth
- Digital Readiness
Please visit bethebusiness.com/masterclass
Contact
Event enquiries: hospitality@bethebusiness.com
To find out more about Be the Business’ work in Cornwall, please contact Alexander Rushton, Hospitality Programme Lead via: alexander.rushton@bethebusiness.com
For more information about Be the Business, visit bethebusiness.com
