Free

People who Challenge Us - for Health in Mind Staff Only

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Orchard Centre

1 Douglas Crescent

Bonnyrigg

EH19 2DF

United Kingdom

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Event description

Description

This course is part of our series of courses enabling staff to continuously be working at an 'informed practice' level. Working face-to-face with people who challenge us is an area of practice that requires constant refreshing.

This course is at the Orchard Centre, with priority for Orchard Centre staff. We will run a waiting list for other Health in Mind Staff who want the training to maximise who can fit in.

Aim

To identify and develop skills, including communication and assertiveness that can help to reduce the incidence of challenging situations and to respond effectively to them when they arise.

Objectives

  • It takes two to tango – how our behaviour may contribute to others' behaviour

  • How to listen objectively (without making assumptions)

  • How to give feedback that works

  • Understanding and preventing difficult behaviour

  • Ten top tips for dealing with confrontation

  • Learning to recognise your own state and choose your behaviours

  • Learning to be calm in the face of difficult behaviour

  • Exploring the causes of aggression – looking at antecedents, behaviour and consequences.

  • Reflecting on their experience of working with people who challenge us – the impact this has on staff and other people involved.

  • Increasing skills and confidence in using de-escalation approaches

Trainer

Cindy Sanders leads a range of our community-based services with Health in Mind. Cindy has worked in and developed many different types of services supporting people and has been a leading trainer on a wide range of topics and skilled practice interventions.

NB

This course is at the Orchard Centre, with priority for Orchard Centre staff. We will run a waiting list for other Health in Mind Staff who want the training to maximise who can fit in.

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Date and Time

Location

Orchard Centre

1 Douglas Crescent

Bonnyrigg

EH19 2DF

United Kingdom

View Map

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