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People who Challenge Us
Tue 19 September 2017, 09:30 – 16:30 BST
This course is part of our series of courses enabling staff to continuously be working at an 'informed practice level. Working face to face with people who challenge us is an area of practice that requires constant refreshing.
To identify and develop skills, including communication and assertiveness that can help to reduce the incidence of challenging situations and to respond effectively to it when they arises
It takes two to tango – how our behaviour may contribute to others' behaviour
How to listen objectively (without making assumptions)
How to give feedback that works
Understanding and preventing difficult behaviour
Ten top tips for dealing with confrontation
Learning to recognise your own state and choose your behaviours
Learning to be calm in the face of difficult behaviour
Explore the causes of aggression – looking at antecedents, behaviour and consequences.
Reflect on their experience of working with people who challenge us – the impact this has on staff and other people involved.
Increase their skills and confidence in using de-escalation approaches
Cindy Sanders leads a range of our community based services with Health in Mind. Cindy has worked in and developed many different types of services supporting people and has been a leading trainer on a wide range of topics and skilled practice interventions.
Terms and conditions
This course is in our Shandwick Place training room, which is not accessible for physical disabilities. Please contact us if this affects you and we will relocate the course. The course includes teas, coffee and biscuits but does not include lunch as there are lots of lunch outlet choices just beside us.
Training booking on Eventbrite are best paid by credit or debit card using Visa, Mastercard or American express. In exceptional circumstances, credit facilities may be available. Please contact the organiser to discuss your request at firstname.lastname@example.org or 0131 225 8508.
If you need to cancel your booking and give more than two weeks’ notice, we will refund your payment in full. If you cancel with less than two weeks’ notice, we will refund 50% of your fee.