£354

Performance in People Programme Support Taster Workshop

Event Information

Share this event

Date and Time

Location

Location

The Oxford Belfry

Milton Common

OX9 2JW

United Kingdom

View Map

Refund Policy

Refund Policy

No Refunds

Event description

Description

LIMITED SPACES AVAILABLE: Performance in People Programme Support Taster Workshop!

Performance in People (PiP) is pleased to announce the next Programme Support Taster Workshop is taking place on Thursday 11th April 2019 at The Oxford Belfry, Oxford.

This high impact taster workshop is designed to give organisations a flavour of the different training workshops PiP offer that support Managers, Coaches and Team Leaders. You will be introduced to PiP's approach to Service Standards Development, the award winning Behavioural Measurement Score® (BMS®) and New Code Continue & Begin® Fast Coaching.

If you can answer ‘Yes’ to any of the below questions then you should book your space now!

  • Do you want to establish and roll out explicit standards across your organisation?
  • Are you aware of the importance of behaviours and how they impact the customer experience?
  • Are you a Manager looking to improve and & develop your coaching skills?
  • Are you considering a new coaching method to implement in your business?


Part One: Service Standards Development

In the first part of the workshop, delegates will receive an introduction to how PiP can work with and support organisations in the development of their explicit service standards. Organisations in any sector have an explicit set of processes and behaviour standards spelling out exactly what is expected of employees; employees need to know what is expected of them if they are to work to a given standard.


Part Two: Delivering Behaviours for Service Excellence

Part two of the workshop introduces the award winning BMS® that can be used as a measurement tool within video and telephone mystery shopping programmes. PiP will demonstrate how the 6 visual and 4 telephone Behaviours and contributing characteristics can influence a customer experience and potential sales performance. Delegates will learn how to deliver an excellent customer experience, above and beyond ‘process’ and ‘sales’ expectations.

Part Two Highlights Include:

  • Customer Lifetime Value
  • Introducing the Behavioural Measurement Score®
  • Process or Behaviour?
  • BMS® Characteristics
  • Improving NPS through BMS®
  • Practice observations


Part Three: Coaching for Service Excellence

The final part of the workshop is a condensed introduction to the robust Continue & Begin Fast Coaching® methodology. Managers will be introduced to the core elements of how to create rapid behavioural change in team members through effective use of language patterns and ego boosting strategies. This coaching course demonstrates how to effectively review and use recorded mystery shopping output as a positive developmental tool.

Part Three Highlights Include:

  • Continue & Begin® philosophy & origins
  • The Model of Excellence®
  • Training V Coaching
  • What makes a Great Coach?
  • Coaching Styles
  • Observation or Judgement?
  • Language that hurts
  • New Code Core Questions

New Code Continue & Begin Fast Coaching® is a Registered Trademark of Continue and Begin Limited (CBL) licensed by CBL to Performance in People Limited as an authorised and independent reseller of CBL training materials.


FAQs

What are my parking options for the event?

Free parking is available at the venue.

What time should I arrive?

Registration & refreshments from 9.30am for a 10am start.

Will there be refreshments?

There will be morning and afternoon refreshments and a buffet style lunch.

Share with friends

Date and Time

Location

The Oxford Belfry

Milton Common

OX9 2JW

United Kingdom

View Map

Refund Policy

No Refunds

Save This Event

Event Saved