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Performance in People Taster Workshop

Performance in People Ltd

Thursday, 12 October 2017 from 09:30 to 15:30 (BST)

Performance in People Taster Workshop

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Ticket Type Sales End Price Fee VAT Quantity
General Admission 11 Oct 2017 £295.00 £0.00 £59.00

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Event Details

LIMITED SPACES AVAILABLE: Performance in People Programme Support Taster Workshop!

Performance in People (PiP) is pleased to announce their next Programme Support Taster Workshop is taking place on 12th October 2017 at Eynsham Hall in Oxford.

This course is designed for Managers, Coaches and Team Leaders and is a high impact 1 day workshop incorporating both award winning Behavioural Measurement Score® and New Code Continue & Begin® Fast Coaching.

If you can answer ‘Yes’ to any of the below questions, then you should hurry and book your space now!

  • Do you want to know more about BMS® as the science behind customer service?
  • Are you aware of how behaviours impact customer experience?
  • Are you a Manager looking to improve and & develop your coaching skills? 
  • Are you thinking about refreshing your Continue & Begin® skills? 
  • Are you considering a new coaching method to implement in your business?

Part One: Delivering Behaviours for Service Excellence
Part one of the workshop demonstrates how the 6 key BMS® behaviours and contributing characteristics can influence a customer experience and potential sales performance. Delegates will learn how to deliver an excellent customer experience, above and beyond ‘process’ and ‘sales’ expectations.

Part One Highlights Include:

  • Customer Lifetime Value
  • Sales Vs Process
  • Behaviours and Characteristics
  • Improving NPS through BMS®
  • Practice observations
  • BMS® scoring
  • Benchmark performance

Part Two: Coaching for Service Excellence
Part two of the workshop is a condensed introduction to the robust Continue & Begin Fast Coaching® methodology. Managers will learn the core elements of how to create rapid behavioural change in team members through effective use of language patterns and ego boosting strategies.This coaching course demonstrates how to effectively review and use recorded mystery shopping output as a positive developmental tool.

Part Two Highlights Include:

  • Continue & Begin® philosophy & origins
  • The Model of Excellence®
  • Training V Coaching
  • What makes a Great Coach?
  • Coaching Styles
  • Observation or Judgement?
  • Language that hurts
  • New Code Core Questions

Part Three: Service Standards Development

Delegates will also recieve a short introduction to how PiP can work with and support organisations in the development of their service standards. Organisations in any sector have an explicit set of processes and behaviour standards spelling out exactly what is expected of employees; employees need to know what is expected of them if they are to work to a given standard. 

DON'T JUST TAKE OUR WORD FOR IT!

New Code Continue & Begin Fast Coaching® is a Registered Trademark of Continue and Begin Limited (CBL) licensed by CBL to Performance in People Limited as an authorised and independent reseller of CBL training materials.

 

FAQs 

What are my parking options for the event?

Free parking is available at the venue.

What time should I arrive?

Registration & refreshments from 9am for a 9:30am start.

Will there be refreshments?

There will be morning & afternoon refreshments and a buffet style lunch.

Do you have questions about Performance in People Taster Workshop? Contact Performance in People Ltd

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When & Where


Eynsham Hall Hotel
Witney
Oxfordshire
OX29 6PN
United Kingdom

Thursday, 12 October 2017 from 09:30 to 15:30 (BST)


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Organiser

Performance in People Ltd

As a leading customer service supplier, Performance in People (PiP) is hosting events ideal for virtually any customer service or sales based organisation; whether you're a local manager looking to develop your own personal or team performance, or you're an executive HR, Training or Customer Service Director looking at new ways to develop your customer experience strategies.

PiP is well known for working with some of the world’s leading brands to improve customer service, sales and customer experience management and delivery. We work with clients in the automotive, retail, financial, hospitality and public sectors across the UK. We supply Mystery Shopping, Customer Research Surveys, Audits, Service Standards Development, Training and Coaching.

Visit our Performance in People company website for more information: www.performanceinpeople.co.uk

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Performance in People Taster Workshop
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