Performance Management - Being Clear and Direct When Standards Must Be Met

Managing performance is one of the hardest parts of being a leader in adult social care. Sometimes you need to be direct and firm. Other times, you need to coach, persuade, or step back to let people grow.

This 4-part webinar series explores performance management through the four approaches:

• Tell (Autocratic) - clear direction when performance must improve quickly.
• Show (Paternalistic) - supporting staff through guidance and role modelling.
• Sell (Democratic) - involving staff in solutions and securing buy-in.
• Grow (Laissez-Faire/Coaching) - empowering staff to take ownership and develop.

Each 1-hour session gives you practical tools for handling real performance issues in care, from addressing mistakes to helping staff flourish.

Who is it for?

• Team leaders, supervisors, deputy managers, and registered managers in adult social care.
• Anyone who manages staff and needs confidence in performance management

This first session explores: TELL - Being Clear and Direct When Standards Must Be Met

Some situations require clarity, firmness, and direct leadership. In this session, you’ll learn how to use a “tell” approach to set boundaries, explain consequences, and ensure essential standards are met.

Learning Outcomes:

• Understand when a directive/autocratic style is necessary.
• Practise clear, assertive communication for urgent performance issues.
• Gain tools for setting expectations and following through.