Performance Management - Guiding and Supporting Through Role Modelling

Managing performance is one of the hardest parts of being a leader in adult social care. Sometimes you need to be direct and firm. Other times, you need to coach, persuade, or step back to let people grow.

This 4-part webinar series explores performance management through the four approaches:

• Tell (Autocratic) - clear direction when performance must improve quickly.
• Show (Paternalistic) - supporting staff through guidance and role modelling.
• Sell (Democratic) - involving staff in solutions and securing buy-in.
• Grow (Laissez-Faire/Coaching) - empowering staff to take ownership and develop.

Each 1-hour session gives you practical tools for handling real performance issues in care, from addressing mistakes to helping staff flourish.

Who is it for?

• Team leaders, supervisors, deputy managers, and registered managers in adult social care.
• Anyone who manages staff and needs confidence in performance management

This second session explores: SHOW - Guiding and Supporting Through Role Modelling

Sometimes staff need more than words - they need to see good practice demonstrated. This session explores how to use a paternalistic “show” approach to guide, coach, and build confidence in staff.

Learning Outcomes:

• Recognise when to use modelling and mentoring in performance management.
• Learn how to guide staff through practice and feedback.
• Develop skills for building trust and supporting growth.