Performance Management Training

This half-day webinar will look at the importance of managing staff performance. By the end of the course, delegates will:

• have a clear appreciation of the benefits of managing performance
• be aware of the skills involved in appraising staff
• be clear on techniques to motivate team members
• understand how to address performance and grievance issues

The course will cover:

• What is Performance Management? – Definition, Costs & benefits, How it fits in to day to day working relationships
• Skills of interviewing – appraisal, discipline, grievance, counselling, coaching
• Responsibilities & boundaries – selecting the appropriate approach in relationships
• Dealing with performance issues – under or over-performance
• Addressing employee / volunteer concerns – meeting the organisation’s obligations