Personal Effectiveness and Communication Skills

This short course explores what good communication actually means and will take you through the top communication skills increasingly sought by employers. It is designed to enable delegates to develop their skills of personal effectiveness and hone their communication skills in written, verbal and interpersonal interactions enabling engagement with clients, customers or employers with confidence.

The ability to express yourself in a positive and clear manner, both when speaking to people and in writing is one of the main ingredients for success – and with increasing variety in social media interactions it is now recognized by the World Economic Forum as being a crucial ingredient in the emerging skills needed by employers over the next 10 years.

During the course you will:

Develop skills in understanding others (Emotional Intelligence)

Understand more about dealing with people, including difficult customers

Learn about Email construction and etiquette

Develop your personal ‘Influencing Style’ and Communication preference

Improve your writing technique

Identify and avoid common mistakes in communication

Share good practice in social media interaction

Learn why effective communication is key in establishing lasting and effective relationships

PLEASE NOTE: You must be a current student or a graduate of the University of Wolverhampton in order to attend this workshop. If you are unsure of your eligibility please give us a call on 01902 518960 or email us at enterprise@wlv.ac.uk.