Personal Effectiveness Training Course Overview
- How can you get the best from yourself and others?
- Develop the six key qualities of personal effectiveness
- Becoming a goal-focused individual
- Effective communication skills
- The difference between optimist, critical thinker or cynic
- Rational conflict management
- Objective v subjective language
- Handling conflict and difficult people
- Avoid become emotional when in conflict
- Negotiate a solution and gain commitment
- The power of appreciation
- Prioritising your time and effort
- Overcome procrastination
- Prioritise tasks by value and deadline pressure
- Managing people who waste your time
- Effective delegation
- Assertiveness skills
- Finding solutions to conflict
- The use of praise and appreciation
- Effectively managing your time
- Prioritisation of tasks
- Correcting your own bad habits
- Focusing your mind on the current task
- How to handle interruptions, emails, telephone calls etc
- Improving your self-confidence
- How feelings affect your results
- Developing your self-control, self-confidence and self-motivation
- Creating and sustaining a positive mental attitude
- Becoming a source of strength to other people
- Conversation control
- How to use the ultimate Success Formula
- Continuous improvement
- Personal action plans
"Excellent training course with practical tools and models to apply and use immediately when back in the business. The training was very good; interesting, engaging, entertaining." Delegate from English Heritage
