Learning Outcomes

1. Know your way around an otoscope

2. Correct examination technique of the ear to visualise ear conditions

a. Children, including those in distress

b. Narrow ear canals

c. If its not working…

3. Management of otitis media

a. When it fits Pharmacy First

b. When it doesn’t

c. Red Flags

d. Differential diagnosis

e. Treatment options (OTC and PGD)

f. When to refer

4. Other ear Conditions – diagnosis and management in the pharmacy setting

a. Wax

i. What different wax colours means

b. Otitis externa

c. Inner ear infections

d. Ear drum presentations

e. Hearing loss

5. Correct examination technique of the throat

a. Adults

b. Children

c. Learning disabilities

6. Management of sore throats

a. When it fits Pharmacy First

b. When it doesn’t

c. Red Flags

d. Differential diagnosis

e. Treatment options (OTC and PGD)

f. When to refer

7. Handling clinical risk in Pharmacy ENT Presentations

8. Consultation management

a. Managing patient expectations

b. Safetynetting

c. Signposting / referral

d. The distressed child

9. Further learning resources

Pharmacy First - ENT event