Phone-Based Customer Service

What's included:

• Grab an enrolment letter as a gift!
• Eligibility to earn a CPD & QLS endorsed certificate.
• Fully Online Recorded Class
• 24/7 & Lifetime Access
• Online support
• No hidden fees

The Phone-Based Customer Service course offers focused training designed to sharpen your customer service skills over the phone, an essential channel in today’s business world. Effective communication is key, and this course delves into the art of listening actively, responding clearly, and managing queries with professionalism. Whether resolving complaints or providing product information, the ability to deliver excellent customer service via phone builds trust and loyalty. Throughout the course, learners will explore core customer service principles tailored specifically for phone interactions, ensuring confidence and competence in all conversations.

This course suits those eager to strengthen their customer service expertise in a telephonic environment. It covers techniques to manage challenging calls, enhance customer satisfaction, and maintain a calm, professional tone. You’ll also gain insights into customer behaviour and how to handle difficult situations with tact. By focusing on phone-based customer service, learners prepare for a variety of roles where verbal communication skills are paramount.

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Learning Outcomes

• Demonstrate effective communication in phone-based customer service roles.
• Handle customer enquiries and complaints with confidence and clarity.
• Apply problem-solving techniques to resolve customer issues efficiently.
• Maintain professionalism and empathy during all phone interactions.
• Develop strategies to enhance customer satisfaction over the phone.

Who is this course for?

• Individuals aiming to excel in customer service roles by phone.
• Customer service representatives seeking to improve telephone communication.
• Professionals handling client enquiries and support via phone calls.
• Newcomers to customer service wanting to build essential phone skills.
• Team leaders looking to train staff in phone-based customer service.

Career Path

• Customer Service Advisor – £18,000 to £25,000 per year.
• Call Centre Agent – £17,000 to £23,000 per year.
• Customer Support Specialist – £20,000 to £28,000 per year.
• Client Services Coordinator – £22,000 to £30,000 per year.
• Contact Centre Supervisor – £25,000 to £35,000 per year.
• Customer Service Manager – £30,000 to £45,000 per year.