Phone-Based Customer Service

Key Features

• Accredited by CPD
• Instant e-certificate
• FREE PDF + Hardcopy certificate
• Easy payment method
• Fully online, interactive course with audio voiceover
• Self-paced learning and laptop, tablet, smartphone-friendly
• Learn Anytime, Anywhere
• 24/7 Learning Assistance
• Best Value Price
• Discounts on bulk purchases

Phone-Based Customer Service is a crucial professional skill that helps businesses build strong customer relationships, enhance brand reputation, and ensure long-term customer loyalty. This course provides learners with the essential techniques, strategies, and practical tools needed to master customer service over the phone. Whether handling inbound calls, outbound calls, or interoffice communication, learners will gain the confidence to manage conversations professionally and deliver excellent service consistently.

From developing the right attitude to understanding customer needs, this course emphasizes the importance of communication, empathy, and problem-solving. Learners will also explore aspects of phone etiquette, building rapport, and active listening to handle both routine and challenging situations. By focusing on professionalism, tone, and responsiveness, this training ensures participants are fully prepared to handle real-world customer interactions effectively.

This comprehensive program covers a wide range of areas including customer communication strategies, managing tough callers, voicemail etiquette, problem resolution, and measuring service quality. Designed for anyone seeking to excel in customer support roles, it helps learners adopt best practices that boost customer satisfaction and contribute to organizational success.

Learning Outcomes

1. Demonstrate effective phone-based communication to enhance customer satisfaction.
2. Apply proven strategies to handle difficult or challenging callers.
3. Develop active listening skills to identify and resolve customer needs.
4. Build rapport with customers through professionalism and empathy.
5. Apply problem-solving techniques to manage service challenges effectively.
6. Evaluate service quality to improve overall customer interactions.

Course Link: Phone-Based Customer Service

Course Curriculum

Module 01: Introduction to Customer Service

Module 02: What’s Different about Good Customer Service?

Module 03: Customer Service Communication Strategies

Module 04: Establishing Your Attitude

Module 05: Identifying and Addressing Customer Needs

Module 06: In-Person Customer Service

Module 07: Providing Electronic Customer Service

Module 08: Aspects of Phone Etiquette

Module 09: Building Rapport Over the Phone

Module 10: Inbound and Outbound Calls

Module 11: Active Listening and Managing Tough Callers

Module 12: Managing Interoffice Calls and Voicemail

Module 13: Problem Solving over the Phone

Module 14: Intra Organisation Dealings

Module 15: Measuring Customer Service

Lifetime Membership to 2500+ Courses

Link: Lifetime Premium Membership

Our Prime Learners will Get:

• Instant, Unlimited & Lifetime Access to 2500+ Courses
• Unlimited Free Accredited Certificates
• Access to All Career Certificate Bundles
• Free Student ID card & Many More

Disclaimer:

This is an online course with pre-recorded lessons. You will get access to the course within 48 hours after your enrolment.