Phone-Based Customer Service

What's included:

• Grab an enrolment letter as a gift!
• Eligibility to earn a CPD & QLS endorsed certificate.
• Fully Online Recorded Class
• 24/7 & Lifetime Access
• Online support
• No hidden fees

Phone-based Customer Service is an essential skill for organisations aiming to provide excellent client support and maintain satisfaction. This Phone-Based Customer Service Course introduces learners to effective communication techniques, call management, and problem-solving strategies that are central to Customer Service excellence. By focusing on Customer Service principles, participants will develop confidence in handling enquiries, resolving complaints, and maintaining professional interactions over the phone. The course emphasises the role of Customer Service in fostering positive experiences, building loyalty, and contributing to organisational success.

Learners will also explore techniques for active listening, empathy, and clear communication in a Customer Service context. The course highlights best practices for managing difficult calls, maintaining composure, and delivering consistent service aligned with Customer Service standards. With these skills, participants will be prepared to provide high-quality phone-based Customer Service across industries, enhancing customer satisfaction and supporting business goals. By completing this course, learners can strengthen their careers and apply Customer Service expertise effectively in professional settings.

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Learning Outcomes:

• Understand essential principles of effective phone-based Customer Service delivery.
• Learn techniques for managing Customer Service calls efficiently and professionally.
• Explore communication strategies central to quality Customer Service interactions.
• Gain knowledge of problem-solving methods in Customer Service scenarios.
• Develop confidence in applying Customer Service skills during telephone communications.

Who is this course for?

• Individuals seeking to enhance phone-based Customer Service capabilities professionally.
• Employees aiming to improve Customer Service interactions with clients effectively.
• Graduates pursuing careers in Customer Service or client support roles.
• Managers wishing to understand Customer Service standards for team guidance.
• Anyone interested in strengthening Customer Service skills for professional advancement.

Career Path:

• Customer Service Advisor – average salary £22,000 per year.
• Call Centre Operative – average salary £20,000 per year.
• Customer Support Specialist – average salary £24,000 per year.
• Client Relations Executive – average salary £26,000 per year.
• Account Manager – average salary £30,000 per year.
• Customer Experience Coordinator – average salary £28,000 per year.