If we’ve learned anything over the last few weeks it's that our success is inextricably tied up with our customers’ success. If we’re going to build resilient businesses for the future, we need to learn from the big companies how to make a strategic focus on customer success part of our DNA - whatever our size.

Kellie Lucas is is a Founding Director at ForseLucas, the consulting business which helps C-Suite executives and their teams establish and maximise their revenue growth engine through customer success. A founding member of the European Customer Success network, she is the author of The Customer Success Pioneer: The First 12 Months of Your Journey Into Growth.