Pivoting utilities to a more sustainable e-commerce model

better for your customers and the bottom line

Hosted by Geoff Lentin, Chief Growth Officer and Louis Sheppard, Creative Director

23 September 2021; 4:00 - 5:00 pm BST

To deliver positive change at pace and scale, we help utilities companies like Welsh Water and Biffa waste management services to pivot towards a more sustainable model for themselves and their customers. One where they waste no more energy, time or money and focus instead on delivering cleaner services that are better for all. Join us to discuss how we have realised customer-first solutions at pace and scale that improve the customer experience; while reducing both physical and digital waste.

Agenda

1: Overcoming inertia

Legacy challenges can limit business growth, hinder innovation and inhibit the customer experience. We share ways to unblock underlying technology issues and refine internal processes to ensure that positive change happens faster.

2: Empowering the customer

We can all feel powerless in the face of the sustainability challenges that lay ahead. By harnessing the power of individual customers at scale, corporates can make real change and share in the benefit. We discuss how to empower customers and make them not just passengers in your transformation journey, but partners and advocates as well.

3: Creating B2B e-commerce solutions to self-serve customers

We show how we've worked with Biffa to create an easy to access, anytime B2B e-commerce solution to complex waste management. Using a 4-step self-serve online journey that facilitates more environmentally conscious purchases.

4: Removing technical debt to deliver automation

We'll show how we've worked with Welsh Water to remove technical debt, integrated back-end systems and deliver automation for 1.4 million businesses and homes.

5: Outcomes

As consumers’ sustainability demands rise, they continue to ask businesses to do better. We throw the table open to debate how digital can be the answer, discussing new ways to power your core business operations and ultimately deliver a more sustainable process to your consumers.

Spaces are limited so please confirm your attendance now to avoid disappointment. We hope to see you there!