Positive Conflict Resolution: Building Bridges - Online Course

Master the art of positive conflict resolution and communication with this online course. Build bridges, not walls, in every situation you face.

Let’s face it—conflict is unavoidable, whether it shows up in a meeting room, a group chat, or the family WhatsApp thread. But how you manage conflict says more about you than the conflict itself. Positive Conflict Resolution: Building Bridges – Online Course offers a straightforward yet insightful path to understanding the psychology behind disagreements and the methods to resolve them with clarity, confidence and just the right amount of tact.

This course isn't about avoiding conflict—it’s about handling it with purpose. You’ll explore how communication styles affect tension, how perceptions shape reactions, and most importantly, how to rebuild and repair connections after clashes. Whether you're dealing with workplace disputes or trying to keep the peace at Sunday lunch, this course equips you with the skills to keep bridges standing strong—even when things heat up.

Learning Outcomes:

• Understand key triggers that escalate personal and professional conflict.
• Learn how to manage emotional responses during difficult conversations.
• Develop active listening skills for smoother, respectful communication.
• Explore techniques to rebuild trust after disagreements occur.
• Identify behaviours that lead to constructive, solution-focused dialogue.
• Apply strategies to prevent conflict from becoming destructive.

Curriculum of Positive Conflict Resolution: Building Bridges - Online Course

• Module 1: If we had a penny for each hour we spend on it
• Module 2: ICEBERG – What YOU see VS What I believe, think, and feel
• Module 3: Resolve and Rebuild – Phase 1
• Module 4: Resolve and Rebuild – Phase 2
• Module 5: What Do I Do Next

Who is this Course For?

• Team leaders managing workplace communication and collaboration.
• Customer service agents handling high-pressure client situations.
• HR professionals dealing with internal conflict resolutions.
• Teachers and tutors navigating classroom behavioural challenges.
• Parents looking to improve communication within family life.
• Managers responsible for employee wellbeing and morale.
• Coaches and mentors supporting emotional resilience in others.
• Anyone wanting to navigate disagreements more constructively.

Career Path:

• Mediator – £25,000 to £45,000 per year
• Human Resources Officer – £24,000 to £40,000 per year
• Customer Service Manager – £28,000 to £42,000 per year
• Conflict Resolution Specialist – £30,000 to £50,000 per year
• Workplace Trainer (Communication Focus) – £26,000 to £45,000 per year
• Life Coach (Conflict Resolution Focus) – £25,000 to £60,000 per year