Positive Interaction Skills for Work and Life

Whether it's the colleague who tests your patience or the friend who drains your energy, knowing how to navigate difficult relationships is an underrated skill. This course offers straightforward strategies for managing challenging interactions in both personal and professional settings—without needing to shout, retreat, or lose sleep over it. From foundational concepts to effective problem-solving, you’ll explore a structured approach to staying clear-headed, even when others aren’t.

Each module tackles common obstacles—from emotional conflict to unreasonable behaviour—and provides tools that support calmer reactions and clearer boundaries. You'll also explore communication techniques and anger management insights that make space for reason rather than reaction. By the end, you’ll feel less like you're bracing for impact, and more like you're handling challenges with quiet confidence.

Learning Outcomes:

• Identify core patterns in difficult personal and work relationships
• Understand key tools for calmer, more balanced communication
• Learn problem-solving steps to manage emotional situations
• Explore solutions for dealing with negative or irrational behaviour
• Develop response techniques that support respectful boundaries
• Strengthen personal awareness around anger and emotional triggers

Who is this Course For:

• People tired of repeating the same arguments or conflicts
• Managers handling team tension or difficult personalities
• Partners looking to improve communication under stress
• Individuals struggling with recurring emotional frustrations
• Adults who want calmer reactions and firmer boundaries
• HR professionals managing interpersonal dynamics at work
• Freelancers dealing with challenging clients or collaborators
• Support workers handling emotionally complex environments

Career Path (UK Average Salaries):

• Conflict Resolution Adviser – £32,500 per year
• HR Support Officer – £29,000 per year
• Workplace Mediation Specialist – £34,200 per year
• Relationship Coach – £28,700 per year
• Team Dynamics Consultant – £33,800 per year
• Emotional Support Facilitator – £30,100 per year