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Practical management of conflict at work

ACER - Christine Stewart

Wednesday, 17 May 2017 from 10:00 to 13:00 (BST)

Practical management of conflict at work

Ticket Information

Ticket Type Sales End Price Fee Quantity
Delegate fee ACER Members 9 May 2017 £70.00 £0.00
Delegate fee non-ACER members 9 May 2017 £95.00 £0.00

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Event Details

Introduction

Conflict is ever-present in organisations. Arguably it is inevitable when humans with different perspectives are brought together. The difference between conflict being a positive catalyst for change, or being disastrous for productivity; quality and morale, is the way Managers deal with potential conflict situations on a daily basis.

The following key areas will be addressed in this workshop:

  • What cost conflict? – the time consuming, stressful and negative impact on organisations
  • How healthy is your organisational culture – could it be contributing to conflict?
  • Modern mediation – the role of management

 Learning Outcomes This practical workshop will provide you with the skills to:

  • Recognise behaviours that most commonly lead to workplace conflict
  • Identify opportunities to prevent and diffuse situations before they get out of hand
  • Know the impact of your own default style and attitude to conflict
  • Feel more confident to tackle “difficult” scenarios using assertive strategies

Who Should Attend? This course is appropriate for HR practitioners; those responsible for staff development; line managers, staff representatives (including Unions)

 

Do you have questions about Practical management of conflict at work? Contact ACER - Christine Stewart

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When & Where


ACER
Suite 1 Lancaster House
Meadow Lane
PE27 4LG St Ives
United Kingdom

Wednesday, 17 May 2017 from 10:00 to 13:00 (BST)


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