Innovation in the digital sphere can be complex and risky and there are not sufficient opportunities to share wisdom drawn from experience in different sectors. This day workshop is for strategic thinkers who recognise that we need to learn how to deal with disappointments, mistakes and failures of all kinds. It responds to the #PdDigital15 challenge "how can we unleash people-led digital innovation in health and wellbeing?" by helping to de-stigmatise failure and 'what doesn't work' so we can adapt and move on more quickly with less pain. The event is conceived and facilitated by a 'dream team' of notoriously thoughtful digital and social activists.
- Shirley Ayres @shirleyayres Connected Care Network
- Chris Bolton @whatsthepont Wales Audit Office
- Roxanne Persaud @commutiny Doctoral Researcher, University of Southampton
- Paul Taylor @PaulBromford Innovation Coach, Bromford Lab
We will be tackling a subject that is quite difficult to find a common language for and working together to appraise different approaches to understanding and managaing failures in our work. Our objective is to open up a 'conversation with impact' which began at #PdDigital15. We will be working with you to consider the following questions.
- What are the costs of failure and how can we do things differently?
- Why do we continue to reward the “wrong” activities?
- What are the guiding principles to prepare for a new landscape with citizens at the centre?
- How are we determining what works and does not work and what constitutes evidence in the rapidly evolving digital age?
- How can we prepare people for dealing with the inevitable and unexpected challenges of developing people driven digital health and care solutions?
We will be asking you to evaluate different theoretical models of dealing with organisational failure. These are drawn from
- Amy Edmonson Strategies for Learning from Failure (Blame spectrum)
- James Reason Human Error (Swiss Cheese Model)
- Karl Wieck and Kathy Sutcliffe Managing the Unexpected: Resilient Performance in an Age of Uncertainty (Organisation mindfulness audits)
The style of the workshop will be informal and participatory, working within three principles.
- The law of two feet to ensure you participate in relevant, engaging conversations
- Yes, and to protect conversations from hitting dead ends
- The Chatham House rule to support open, confidential conversation (including live tweets and blogs)
These principles work together to expand the 'possibility space' for your thinking and all our work.
This is an unusual event and places are in huge demand. There is no charge, thanks to our supporters at PdDigital15 and our hosts Ernst and Young so we expect everyone to make commitments to preparatory thinking, collaborative working, and follow-up. We are doing this because we think it's important and we want to keep up critical momentum on the conversation. We are not charging our normal consultancy rates for this project.
To secure a place on this workshop you will need to complete a short questionnaire based on the mindfulness model. It will take about 10 minutes and give you a flavour of the kinds of conversations we will have. You will get a link to the questionnaire in the event registration email. We will pick 25 participants from a range of ages and professional backgrounds. We especially need to hear from patients, carers and service users so anyone who comes with that perspective will be at an advantage. We encourage organisations to support the contributions of service users by sharing widely the opportunity to participate in this unique professional development workshop and by paying expenses.