Free

Preparing for a Difficult Conversation

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The Calico Group

Centenary Court

Croft Street

Burnley

BB11 2ED

United Kingdom

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Event description

Description

Smile would like to invite you to attend our one day ‘refresher’ training course focusing on preparing for a difficult conversation.

By paying careful consideration to the way we speak and listen, we can all improve the way we handle challenging situations. The training will equip participants with the knowledge, understanding and skills to prepare for a difficult conversation, including:

  • Understanding what conflict is and the opportunities it provides.
  • Understanding individual differences in how we respond to situations at work.
  • Active listening as a core communication skill and developing active listening strategies.
  • Understanding and working with our triggers.
  • Effective communication by learning how to identify and work with what really matters to people.
  • Developing questioning skills to identify different perspectives and understand each person’s viewpoint.
  • Developing effective speaking skills to get our message across.

This course is beneficial for anyone who interacts with people in their daily role. If you have completed training with us in the past, or if you have new members in your team who would benefit from learning new skills to make their customer interactions more effective, please reserve your place. The training fee for the day is £139 per person (including lunch), or £105 if paid for by the 20th April.

FAQs

What are my transport/parking options for getting to and from the event?

Parking is available on the Centenary Way car park across from the Calico building. Fees apply - £3.80 for the full day

How can I contact the organiser with any questions?

By phone: 01282 436989 or 07807 260695

Email: info@smile-ltd.co.uk

What's the refund policy?

We are unable to make refunds unless the event is cancelled

Do I have to bring my printed ticket to the event?

Not necessary as long as you have paid and we have you on our list of attendees

Is my registration fee or ticket transferrable?

Yes, you may transfer your ticket to a collegue - please let us know beforehand so we can amend our details to avoid any misunderstandings on the day

Is it ok if the name on my ticket or registration doesn't match the person who attends?

Yes, as long as you've told us beforehand and we have amended your details on the attendee list

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Date and Time

Location

The Calico Group

Centenary Court

Croft Street

Burnley

BB11 2ED

United Kingdom

View Map

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