Does your business suffer any of these issues?

• Process failure
• Lost or misplaced Information
• Failed to Meet a Project deadline
• Fallout and arguments between departments
• Ran out of stock
• Poor Housekeeping
• Failed service - More than once?
• Received a Customer Complaint
• Lack of Communication
• Mistakes due to lack of training

These are all common problems within businesses operations, in both large and small businesses, and even the slickest of companies can experience problems occasionally. The majority of the problems above are as a result of a breakdown in process and procedure.

“85% of the reasons for failure in business are deficiencies in the systems and process rather than the employee. The role of management is to change the process rather than badgering individuals to do better.” W Edwards Deming

Workshop Type

This workshop is an Entry Level Continual Improvement workshop designed to be attended as a Team.

It can be attended via a virtual classroom or as a facilitated boardroom workshop.

Description

Processes and Procedures are at the very heart of every business. However, failure or breakdown in Process is one of the most common causes of problems in a business because either they are not clearly defined, or they are not communicated throughout the business effectively.

Learning Outcomes

Learn about how to clearly identify what the Processes, Procedures and Workflows within your business. Discover the difference between them, clearly understand what you should do with them, and how they can be used as an effective  business operational tool. 

Learn how to document the Processes and Procedures and how to build a comprehensive Business Operations Bible.

Then learn about how to effectively Error Proof the Processes and Procedures by putting robust measures in place.

Agenda

• The Continual Improvement Team Structure
• What is the difference between Processes, Procedures and Workflows?
• Processes
• Procedures
• Workflows
• How to document Processes and Procedures
• The Business Operations Bible
• Prevention is better than the cure
• Why do we need to Error Proof
• Types of Error Proofing

Requirements

There are no pre course requirements.

This is just 1 of a series of bite-sized courses aimed at helping SMEs to get more from their Business Operations, and improve standards, quality, efficiency and sustainability.