Professional Telephone Receptionist Course

Key Features

• Accredited by CPD
• Instant e-certificate
• FREE PDF + Hardcopy certificate
• Easy payment method
• Fully online, interactive course with audio voiceover
• Self-paced learning and laptop, tablet, smartphone-friendly
• Learn Anytime, Anywhere
• 24/7 Learning Assistance
• Best Value Price
• Discounts on bulk purchases

The Professional Telephone Receptionist course is designed for individuals seeking to master telephone etiquette, office communication, and administrative efficiency. This comprehensive program equips learners with the core skills necessary to excel as a professional receptionist, including call handling, time management, organization, and advanced communication. The course emphasizes practical strategies for managing multiple phone lines, greeting clients professionally, and resolving customer inquiries efficiently. By combining core skills, self-management, communication, and organizational planning, this program ensures participants can perform at a high standard in fast-paced office environments.

Students will gain expertise in telephone etiquette, client handling, office protocols, scheduling, and professional communication. This course also explores handling challenging clients, maintaining composure, and managing stress during high-volume call periods. Learners will acquire techniques for prioritizing tasks, multitasking, and maintaining a professional demeanor while managing reception operations. The program focuses on improving voice tone, clarity, active listening, and professional responses, enhancing both personal and organizational image.

Learning Outcomes:

1. Master professional telephone receptionist skills for effective call handling.
2. Apply advanced time management techniques to organize daily receptionist tasks.
3. Develop professional communication strategies with clients and colleagues efficiently.
4. Implement organizational planning methods to enhance office workflow productivity.
5. Handle challenging clients calmly while maintaining professional workplace demeanor.
6. Enhance multitasking abilities to manage reception and administrative duties effectively.

Course Link: Professional Telephone Receptionist Course

Course Curriculum:

Module 01: Core Skills Required

Module 02: Self-Management (I)

Module 03: Self-Management (II)

Module 04: Time Management (I)

Module 05: Time Management (II)

Module 06: Organizing and Planning (I)

Module 07: Organizing and Planning (II)

Module 08: Communication (I)

Module 09: Communication (II)

Module 10: Additional Challenges

Lifetime Membership to 2500+ Courses

Link: Lifetime Premium Membership

Our Prime Learners will Get:

• Instant, Unlimited & Lifetime Access to 2500+ Courses
• Unlimited Free Accredited Certificates
• Access to All Career Certificate Bundles
• Free Student ID card & Many More

Disclaimer:

This is an online course with pre-recorded lessons. You will get access to the course within 48 hours after your enrolment.