Profiling to Identify Hidden Vulnerabilities for Housing Associations & RPs

Welcome to the event:

Join Housing Associations and Local Authorities for a practical workshop on how TU and the HHS Vulnerability Initiative use profiling, modelling, and enriched data to uncover hidden vulnerability and drive earlier, more effective support.

See real case studies showing where TU + HHS VI programmes are already improving outcomes, including a 32% uplift in resident engagement compared with traditional letters, SMS, and RP contact.

Take part in workshops to identify and share your own challenges and explore how data insight and targeted engagement can help solve them. The day closes with a Welfare Together case study showing how this approach has reduced debt, improved council-tax outcomes, and strengthened resident wellbeing.

Date: Tuesday 24th February 2026

Time:- Registration: 09:30- Start: 10:00- Buffet Lunch: 12:15- End: 15:30

Location: TransUnion UK, Floor 2, 280 High Holborn, London WC1V

Join us for an insightful collaborative workshop focused on providing greater support for your most vulnerable and financially struggling residents.

Engage with like-minded individuals, and gain valuable knowledge to enhance your community engagement outreach efforts including innovative ways to help recover council tax arrears and award winning engagement results through live case studies on the day.

Check out our LinkedIn page to see videos from our last two events, where Housing Associations and Local Authorities came together to collaborate, share learning, and take part in breakout sessions.https://www.linkedin.com/company/empower-engage-elevate

These sessions focused on finding innovative ways to support those most in need – from improving resident wellbeing and ensuring people feel safe and secure in their homes, to tackling council tax arrears through more supportive approaches.

Join the conversation and see how together we’re shaping smarter, more compassionate solutions for residents and communities.

Workshop Agenda:

Time: 9:30 AM – 3:30 PM

• 9:30 AM – Registration and Networking
• Welcome and Opening Remarks = Introduction to the purpose of the session and the importance of data-led early identification across housing stock.
• Overview of the day
• Case Study: From Validation to Vulnerability Mapping -
  How TU + HHS VI profiling revealed hidden needs, disengagement patterns, fraud indicators, and residents at financial risk.
• TU & HHS VI Demonstration: Profiling, Modelling and Engagement in Action
  Live walkthrough of how enriched data, modelling, and multi-channel engagement generate earlier support and over 32% higher positive resident response.
• 12:15 PM – Buffet Lunch and Networking
• 1:00 PM – Afternoon Sessions
• Workshop Session: Identifying Your Hidden Vulnerabilities - Group work to map your organisation’s challenges - arrears risk, non-responders, unknown households, vulnerability blind spots.
• Technology and data solutions - How TU + VI combine insight, AI outreach and profiling to support - rent arrears risk, council-tax pressure, fuel poverty indicators, fraud & sub-letting risk, disengaged households, targeted resident contact.
• Case Study: Turning Insight into Action – Reducing Debt & Supporting Residents Delivered by Welfare Together, showing how TU/HHS profiling identified households needing help and how 1-to-1 support reduced debt and improved outcomes.
• Open Discussion and Next Steps
• 3:30 PM – Closing Remarks and Optional Networking Session

Note: Address details will be included in the confirmation email upon registration.