San Francisco, California
London, United Kingdom
Take charge of your Customers Journey; 6 steps to grow sales & the number of happy customers – Fish where the big fish are.
- Define your workshops/keynotes (what is your bait?)
- Who are your ideal clients? (who are your big fish?)
- Draw your speakers journey (what does your fishing trip look like?)
- Look again (are you sitting on the Dock of the Bay or are you out there fishing?)
- What materials do you need? (how about your fishing gear, is it sufficient?)
- What is the first thing you will do tomorrow? (time to start fishing)
My promise is: After the workshop, if you want to be a Pro. in speaking, in training, in workshops. you will know what needs to be improved and you will feel empowered to act.
Nienke Bloem CCXP is the speaker in the blue dress. This running gag started at the PSA Holland Convention, where she introduced the blue bear. She is a speaker on Customer Experience on national and international podia. No boring management talk, but proven Customer Experience methodologies which spark imagination and make people in the audience eager to put them to practice.
She is often called the Customer Experience Guru. Besides a public speaker, she is trusted advisor for boards. With 20 years’ experience in strategic change management positions within telecom, travel, Customer Experience, financial and IT businesses and lecturing at Nyenrode business university, she is the expert in her field. www.nienkebloem.com Now she comes to Dublin to share her experiences as a starting speaker so you can benefit from her learnings.
08:00 DOORS OPEN / Refreshments
08:30 Members only – Progress your career by making more money from speaking Part 4
Members and Guests Meeting
10:15 DOORS OPEN / Refreshments
10:30 Our very special guest Nienke Bloem - Part 1
11:30 Comfort break
11:45 Our very special guest Nienke Bloem - Part 2
12:45 Wrap up
13:00 Networking – informal in bar
When & Where
Professional Speaking Association
Our aim is to help you speak more and speak better. Our events will help you do just that.
Cancellation Policy: Please be aware that we do not accept cancellation of bookings for PSA meetings, as we make arrangements to support the number of places booked and incur costs that cannot often be recovered. If you have booked a place at a PSA event and are no longer able to attend, please ask around your local PSA community to see if another speaker wishes to attend in your place - we’re happy for you to transfer your booking, and just ask that you let us know by emailing firstname.lastname@example.org.