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Public Lecture: Professor Kiran Mirchandani

School of Education and Professional Development

Tuesday, 6 June 2017 from 18:15 to 19:30 (BST)

Public Lecture: Professor Kiran Mirchandani

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Public Lecture : Mirchanani 5 Jun 2017 Free  

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Public Lecture 

6 June 2017 at 6.15pm


Professor Kiran Mirchandani

University of Toronto, Canada

Phone Clones: The Authenticity Work of Transnational Call Center Workers in India

Based on one hundred interviews with customer service workers in India conducted over the past decade this lecture will explore the “authenticity work” that forms an integral part of transnational service jobs. Transnational service work provides the landscape for the re-inscription and daily exercise of hierarchy between national subjects. Call centers in India are sites of colonial domination, patriarchal reification, identity construction, worker resistance, management control and racist expression - occurring simultaneously - through overt work processes and normative subtexts in place. In these sites, workers negotiate these relations in their daily lives and perform invisible yet vital “authenticity work” in order to hold the tension between diverse and divergent forces.  

 This will be preceded with a reception and light refreshments commencing at 17.30.


Professor in the Adult Education & Community Development Program at the University of Toronto and a core faculty member of the Collaborative Program in Workplace Learning and Change.

Key themes of research and teaching include:

  • Immigration and the labour market experiences of professional migrants to Canada
  • Processes of racialization and gendering in workplaces
  • Economic globalization and the transnationalization of service work
  • Low wage service workers in India
  • Labour standards and their enforcement in Ontario.
  • Welfare fraud policy and the criminalization of poverty
  • Youth labor market transitions in Singapore and Canada



 What are my transport/parking options getting to the event?

There will be on-campus parking available after 5.15pm or prior if a Blue Badge holder on a first come basis. There is additional information regarding travel, parking and a campus map available on the University website at:  

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Do you have questions about Public Lecture: Professor Kiran Mirchandani? Contact School of Education and Professional Development

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When & Where

University of Huddersfield
HD1 3DH Huddersfield
United Kingdom

Tuesday, 6 June 2017 from 18:15 to 19:30 (BST)

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Public Lecture: Professor Kiran Mirchandani
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