San Francisco, California
London, United Kingdom
6 June 2017 at 6.15pm
Professor Kiran Mirchandani
University of Toronto, Canada
Phone Clones: The Authenticity Work of Transnational Call Center Workers in India
Based on one hundred interviews with customer service workers in India conducted over the past decade this lecture will explore the “authenticity work” that forms an integral part of transnational service jobs. Transnational service work provides the landscape for the re-inscription and daily exercise of hierarchy between national subjects. Call centers in India are sites of colonial domination, patriarchal reification, identity construction, worker resistance, management control and racist expression - occurring simultaneously - through overt work processes and normative subtexts in place. In these sites, workers negotiate these relations in their daily lives and perform invisible yet vital “authenticity work” in order to hold the tension between diverse and divergent forces.
This will be preceded with a reception and light refreshments commencing at 17.30.
Professor in the Adult Education & Community Development Program at the University of Toronto and a core faculty member of the Collaborative Program in Workplace Learning and Change.
Key themes of research and teaching include:
- Immigration and the labour market experiences of professional migrants to Canada
- Processes of racialization and gendering in workplaces
- Economic globalization and the transnationalization of service work
- Low wage service workers in India
- Labour standards and their enforcement in Ontario.
- Welfare fraud policy and the criminalization of poverty
Youth labor market transitions in Singapore and Canada
What are my transport/parking options getting to the event?
There will be on-campus parking available after 5.15pm or prior if a Blue Badge holder on a first come basis. There is additional information regarding travel, parking and a campus map available on the University website at: http://www.hud.ac.uk/about/maps/.
Can I update my registration information?
Returning to your Eventbrite booking will enable you to update your attendance should your availability change.
Is my registration/ticket transferrable?
We would welcome you advising colleagues who may wish to attend with you to make their own registration on Eventbrite. However, a late substitution for you would be acceptable.
Prior to the date you will receive a final joining email with rooming details.
I can't attend, what do I do?
If your availability has changed then please do delete your booking via Eventbrite.
Save This Event
When & Where
School of Education and Professional Development
For more information please contact: firstname.lastname@example.org