Public Sector Scorecard Masterclass: Managing Performance without the Blame
£250 – £275
Public Sector Scorecard Masterclass: Managing Performance without the Blame

Public Sector Scorecard Masterclass: Managing Performance without the Blame

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Sheffield Hallam University - City Campus

Howard Street


S1 1WB

United Kingdom

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Public Sector Scorecard Masterclass - Performance management without the blame. 17 November, Sheffield

This is a special opportunity to learn how to use the Public Sector Scorecard, which has been described by the Operational Research Society as 'moving performance management from a top-down, blinkered, blame-game approach to a system founded on inclusiveness, cooperation and understanding'. 

This interactive masterclass will give you considerable insight into performance management in the public and third sectors based on a culture of innovation and learning, rather than a top-down blame culture. It will enable you to use strategy mapping, the Balanced Scorecard and the Public Sector Scorecard. The latter is an integrated strategy mapping, service improvement and performance management framework for the public and third sectors, which has been used in Canada, Chile, and South Africa, as well as in Europe. Its outcome focus has proved particularly useful in working across organisational boundaries in health and public services.

Delegates will be encouraged to consider the issues from the viewpoint of their own organisation. The masterclass will cover the following topics, with case studies and examples throughout:

•   Quality and performance management in the public and third sectors
•   Eleven essentials of performance management
•   Systems thinking in health and public services 
•   The balanced scorecard and strategy mapping
•   The Public Sector Scorecard
•   Issues in measuring performance

It will be delivered by Max Moullin, director of the Public Sector Scorecard Research Centre and a visiting fellow at Sheffield Business School, where he was a principal lecturer for over 25 years.

Max is an experienced workshop facilitator who has given similar workshops and plenary talks for the Irish Health Summit, the Canadian Performance Management Symposium, the Dept of Work and Pensions, the Irish Finance and Efficiency Summit, NHS England, the European Foundation for Quality Management, the Chartered Quality Institute, the Association of Public Service Excellence, the British Quality Foundation, and the Operational Research Society.  He is author of the book Delivering Excellence in Health and Social Care and is a trainer and associate for the Balanced Scorecard Institute. He is a fellow of the Chartered Quality Institute, the Operational Research Society, and the Royal Society of Arts.

Benefits of Attending

  • Learn how to use the Public Sector Scorecard to develop strategy maps and associated performance measures for your own or a client organisation

  • Be able to manage and measure performance, based on a culture of innovation and learning rather than a top-down blame culture.

  • Greater understanding of delivering user-focussed services, systems thinking, and measuring and managing performance in the public sector.

  • Understand the role and purpose of strategy mapping, the balanced scorecard and the public sector scorecard in delivering better outcomes for service users and other stakeholders.

  • Learn from several case studies on performance management across organisational boundaries (inc. addressing obesity and integrating health and adult social care)

  • A unique chance to benefit from tailored and bespoke training from the founder of the Public Sector Scorecard to help drive improvements in performance in your own department and organisation

  • Insight and tips on the latest methodologies and thinking to help drive successful service outcomes.


09:15 Registration and Coffee 

09:30 Session 1: Eleven essentials of performance management 

11:00 Coffee

11:15 Session 2: The Balanced Scorecard and the Public Sector Scorecard

12:30 Lunch

13:30 Session 3: Strategy mapping with the Public Sector Scorecard

15:00 Tea

15:15 Session 4: Issues in measuring performance

16:15 Closing remarks and feedback 

16:30 Finish

Feedback on previous workshops

"Max recently spoke at the Irish Public Sector Finance & Efficiency Summit in November and was so well received, we just had to get him back for more - and this time for a full day, rather than just a 30 minute keynote address."  iQuest, organisers of the Irish Health Summit Masterclasses in 2014 and 2015.

“Max facilitated the course very well and gave lots of examples for us all to relate to and understand.” Senior manager, NHS Foundation Trust

“Very good. Good knowledge and good presentation. Better than many consultants as Max was honest and down to earth and gave balanced analysis.” Head of Performance Management, Local Authority

“Pleasant manner and good pace. Helpful answers to questions.”  Senior Information Analyst, Local Authority

“Well delivered input supported by strong knowledge base.”  Head of Corporate Planning and Performance, Fire and Rescue Service.

“Thank you for your wonderful contribution to our symposium and for sharing your knowledge and wisdom with us, particularly for your insights on ‘deliverology’”. Walter Zubrycky, Director, Performance Planning Exchange, Ottawa.

Feedback on the Public Sector Scorecard:

"In moving performance management from a top-down, blinkered, blame-game approach to a system founded on inclusiveness, cooperation and understanding, Moullin has established the middle ground .... which is no mean achievement" Neil Robinson, Operational Research Society

“It’s very helpful to be able to see what's happening across the whole health & social care system, and where the balance of risks lie”John Mothersole, Chief Executive Sheffield City Council.

"The Public Sector Scorecard is groundbreaking" Bob Penna, former director of research and communications at the New York Senate and author of the Non-profit Outcomes Toolbox.

"The PSS strategy map is really useful as it simplifies a complex issue with a complex response into an orderly understandable approach" Jayne Ludlam, Executive Director for Children, Young People, and Families, Sheffield City Council 

"The SLC4L Strategy Map visually told the story of SLC4L, what we were trying to achieve and how. It helped all those involved understand the outcome and process measures the programme was trying to achieve, and therefore being evaluated against." Carol Weir, Programme director, Sheffield Let’s Change4Life

"The PSS model is amenable to complexity and able to incorporate core characteristics of the programme of citizen involvement, partnership and integration. It enables the construction of a balanced metrics panorama at the system level, from which performance dashboards can be modelled." John Soady, Office of the Director of Public Health, Sheffield City Council.

Who will attend

Professionals and senior managers from across the public, private and third sectors at all levels. Academics and consultants wishing to work with public and third sector organisations.

Job titles might include:

Best Practice Managers
Best Value Leads
Business Analysts
Change Delivery Managers
Chief Executives/Chief Operating Officers
Chief Information Officers
Communications Directors/Managers
Directors/Heads of Audit
Directors/Heads of Business Change
Directors/Heads of Business Development
Directors/Heads of Change Management
Directors/Heads of Facilities Management 
Directors/Heads of Human Resources and Organisational Development
Directors/Heads of Improvement and Innovation
Directors/Heads of IT and Digital Services
Directors/Heads of Operations
Directors/Heads of Performance Improvement
Directors/Heads of Policy and Performance
Directors/Heads of Procurement
Directors/Heads of Service Design/Improvement
Directors/Heads of Strategy and Planning
Finance Directors/Managers
Health Service Managers
Management Consultants and Operational Researchers
Professors and senior lecturers 
Quality Assurance Managers
Service Managers and Directors

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Date and Time

Sheffield Hallam University - City Campus

Howard Street


S1 1WB

United Kingdom

View Map

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