This is a day conference which is funded by CUBO and organised by the CUBO Training & Quality Steering Group for colleagues from CUBO member institutions to attend.

The day will focus on ways to measure customer service and initiatives that recognise staff performance. It is aimed at managers and key colleagues who have an interest in developing/training staff, auditing customer service and staff recognition/reward schemes.

We have allocated a maximum of two places per institution. The day conference is free to attend and delegates would need to meet any travel or accommodation costs.