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QI Connect with Don Norman

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Online registration for this event is closed. Please contact Jennifer Graham at jennifergraham@nhs.net for more information.

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Sales Have Ended

Registrations are closed
Online registration for this event is closed. Please contact Jennifer Graham at jennifergraham@nhs.net for more information.
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Healthcare Improvement Scotland is currently hosting an exciting line up of monthly WebEx sessions presented by an exceptional global faculty. Simply link in for free from your own desk, to learn from national and international leaders in quality improvement.


We are delighted to announce that this month's session is with Don Norman, Director of the Design Lab at the University of California. The session on 25 May 2017, 4-5pm (UK time) is definitely one not to be missed!


Don Norman is Director of the Design Lab at the University of California, San Diego where he is also professor emeritus of both psychology and cognitive science. He is cofounder of the Nielsen Norman Group, an IDEO fellow, Trustee of IIT’s Institute of Design (Chicago), and former Vice President of Apple. He is a member of the National Academy of Engineering and a fellow of the American Academy of Arts and Sciences.


He is professor emeritus of computer science and design at Northwestern University. He has been Distinguished Visiting Professor of Industrial Design at Korea’s Advanced Institute of Science & Technology (KAIST).


Norman has considerable experience in the behavioral side of healthcare, starting as an engineer developing a blood flow measurement tool, continuing in his early years at UC San Diego, working with anesthesiologists concerned about medical error. He was a member of the National Academies study of Electronic Medical Records and then served as an advisor to the three-year project on “Better HER” at the National Center for Cognitive Informatics and Decision Making in Healthcare (NCCD) at the University of Texas, Health Science Center at Houston. At UC San Diego, he works with the Medical School and Health System in Radiation Oncology, Emergency Medicine, and Radiology.


He was awarded the Benjamin Franklin medal in Computer and Cognitive Science, has honorary degrees from the University of Padua (Italy), the Delft University of Technology (Netherlands), and the University of San Marino (Republic of San Marino). He is an honorary professor of Design and Innovation at Tongji University in Shanghai. His books include Emotional Design, and Living with Complexity, and most recently an expanded and revised edition of Design of Everyday Things.

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