Do I have to attend both days?
No - You can book to attend one or both days.
How much does it cost to attend?
Early bird rate: £170 per day (ends 20th June 2017)
Queen’s Nurse rate ONLY: £120 per day
Standard delegate rate: £195 per day
I’m a Queen’s Nurse – is there a reduced rate for me?
If you are a Queen’s Nurse you are entitled to a special delegate rate.
If you have any queries please email email@example.com
You will receive an email confirmation of your delegate booking as soon as you have made a payment.
Is VAT included in the price?
Yes. VAT is included in the price.
Are you able to invoice my employing organisation to book my delegate place?
We would prefer the booking to go through Eventbrite but if this is going to be a problem we would be able to invoice your employing organisation.
Please note, there is a £10 admin fee per invoice which is non-refundable.
Is it possible to cancel my delegate place at an upcoming event?
As per our terms and conditions, our cancellation policy is as follows:
Refunds - Refunds for non-attendance on the day of the conference are not available.
Cancellations - Cancellations will be refunded up to one calendar month before the conference, minus a 10% administration fee. No refunds will be given after this time.
If we send you an invoice there is a £10 admin fee which is non-refundable.
To request a refund please email firstname.lastname@example.org
When will I receive confirmation of my booking and the joining instructions?
You will receive a receipt as well as confirmation of your booking (via Eventbrite) as soon as you have made the payment.
In addition, you will receive an email from us four weeks prior to the event to ask you to select which parallel seminar session you would like to attend.
The joining instructions will be sent to you 14 days prior to the event. The instructions will include details of the venue, directions and the key timings of the day.
If you have not received the necessary documentation, please email email@example.com
Is it possible to change the delegate name booked to attend an event?
If you have made a booking under the Queen’s Nurse delegate rate this is only transferable to another Queen's Nurse (unless you pay the additional delegate fee).
If you have paid a full delegate rate (and not the Queen’s Nurse rate) you will need to send us an email with the new delegate’s name, job title, employing organisation, telephone number, email address and any special requirements they may have, and we will make all the necessary changes. Please remember, if you make a change only a few days before the event, we will not be able to change the name on our printed materials.
If you would like to change the delegate details please email firstname.lastname@example.org
I am booked to attend an event, where can I find the venue information?
The conference will be held at the Royal College of General Practitioners. For more information about the venue and to see a map please visit their website http://www.rcgp.org.uk/information-for-patients/contact-us.aspx
The RCGP offers 41 ensuite bedrooms; although the rooms are normally reserved for RCGP members, they will offer this to delegates should they have availability. For more information please visit RCGP’s website http://www.rcgp.org.uk/rooms-for-hire/accommodation-at-30-euston-square.aspx
If you are unable to book a room with the venue there are a number of other hotels near Euston.
If you have any dietary requirements please let us know when you are making the booking.
The venue is fully accessible. If you have any access requirements please let us know when you are making the booking.
If you have any questions please email email@example.com
Post event information
Will I be able to access speakers’ presentational slides?
We will make the speaker presentations available on the QNI wesbite a few weeks after the event (subject to permission from speakers).
I am having difficulty accessing the PowerPoint presentational slides for an event I have recently attended.
Please send an email to firstname.lastname@example.org
How do I get a Certificate of Attendance?
Certificates of Attendance will be available after the conference.
I am on your mailing list, how can I change or remove my contact details?
Please send an email to email@example.com stating that you would like your details removed from our mailing list or what you would like your details to be changed to.
I still need help!
Please call 020 7549 1400 and we will be happy to help you.