Free

Quality Improvement in Complex Systems including LEAN

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Capsticks

1 Saint George's Road

Wimbledon

London

SW19 4DR

United Kingdom

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Event description

Description

**This Event is for HPMA London Academy Members only**

This is a whole day master class for Directors, Deputies, Associates, Assistants, HR and OD Business Partners

QI and lean approaches have delivered huge benefits in linear processes but have struggled in more complex systems such as the NHS. However blending QI and Lean thinking with organisation development approaches has released substantial benefits for healthcare systems at the patient pathway e.g. discharge, organisational and whole system level. This 1-day masterclass is based on our own experiences, our unique ‘lean whole systems’ toolset and the Lean in Healthcare course we designed and deliver for Brunel Business School for their MBA students.

Outcomes including HPMA competencies

  • Explore and understand when and how to apply lean principles,
  • Understand how organisation development and lean work together in
  • Complex systems so that participants can identify the key issues and how to work on them in an effective holistic way.
  • Apply ‘lean whole systems’ concepts, tools and approaches to a real case study to understand and analyse systems such as; process & system mapping, flow & push/pull, visual management, levels of systems, systems control, bottlenecks, feedback processes, significant events and whole work teams.
  • Consider how best to measure service effectiveness and efficiency
  • Addresses HPMA Competencies: Business Focus competency at level 3 or 4.


Pre-work

Participants are encouraged to explore what is QI and Lean, reflecting on any experiences they have as part of their learning journey in preparation for this masterclass.


There are 30 places on this event. We want to ensure that all member organisations have access to our events. Where the event is oversubscribed, we reserve the right to restrict attendance to one person per organisation to allow all HPMA member organisations to attend.

Please note: This is a free event, however we have a £100 cancellation fee if you cancel within 7 days of the event.


We may take pictures at our events to use in publicising our events programme including on our social media platforms. By booking on this event, you are giving consent to have your photograph taken unless you let us know otherwise. If you prefer not to be in a photograph, please email eva.burn@gstt.nhs.uk in advance of the event.



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Date and Time

Location

Capsticks

1 Saint George's Road

Wimbledon

London

SW19 4DR

United Kingdom

View Map

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