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Policy on cancellations and changes to booking: If you are unable to take up your place and wish to transfer it to a colleague, please advise Helen Keogh by email ( giving your contact details, your organisation name, your booking number, and the contact details of the substitute delegate. We will refund the total registration fee for cancellations notified to us by 10.05.13; and 50% of the fee (£40) for cancellations notified to us between 11.05.13 and 31.05.13. After this point no refunds will be given.

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