Question 1

How do I know my flat/house number?

Accepted Answer

Search your inbox for an email from Accommodation@uwe.ac.uk with the subject line "Your contract has been accepted". It will have your allocated flat/house and room number/letter.

Question 2

How do I know which slot I should book?

Accepted Answer

Using your allocated flat/house, choose the corresponding flat/house range in the time slot you want. There are more slots throughout the day, so if your choice is fully booked, look at other times or days in your allocation.

Question 3

Can I book more than one slot?

Accepted Answer

No. Moving-In is very busy, and we need to ensure it runs smoothly. We need you to only book one slot so other residents can book theirs, ensuring everyone has a fair chance at arriving on campus at a time best for them. If you book more than one time slot, we will remove your extra bookings.

Question 4

What if I book the wrong slot or need to change my booking?

Accepted Answer

You can cancel the ticket you no longer need or wish to change by:  
Log into your Eventbrite account.  
Go to "Tickets". 
Select the ticket you no longer want/need.  
Select "Cancel Order" OR if you are on mobile select the three dots in the top right corner and then tap "Cancel Order".

Question 5

Which entrance should I use when I arrive?

Accepted Answer

If you’re arriving by car, you will arrive via West Entrance (What3words: melon.cares.pure).

Question 6

Where do I go when I arrive?

Accepted Answer

UWE staff will greet you at the entrance, direct you to key collection and then onto your new home. Routes will be signposted, and staff are on hand to get you to the right place.

Question 7

What do I need to bring to collect my key?

Accepted Answer

You’ll need photo ID (passport or driving license). This is to make sure we’re giving the right key to the right person. ***No one else can collect your key on your behalf***

Question 8

Why do I only get 30 minutes? Can I stay longer?

Accepted Answer

To keep the flow of people moving, we can only give each resident 30 minutes. Focus on unloading your belongings. After 30 minutes, you’ll be asked to move your vehicle to a designated car park. Then you can go back, unpack and settle in.

Question 9

Where do I park my car once I’ve unloaded?

Accepted Answer

This will depend on the area you are moving into and you will be signposted on the day.

Question 10

What do I do if my arrival time is delayed and I will be on site later than expected?

Accepted Answer

If you will arrive by 17:30, please continue and come as soon as you can, however, if it is likely you will arrive after 17:30, please call Accommodation Services on 0117 32 83601 and staff will advise you of alternative arrangements.

Quantock Early Arrivals (23rd August OR 6th September)