Preparing for Challenging Conversations
Difficult conversations are an inevitable part of management.
Whether it’s addressing behaviour or performance concerns, breaking difficult news about redundancies, handling a missed promotion, or supporting a long-term absentee back to work, the way these discussions are managed makes all the difference.
Approached constructively, they can build trust, increase engagement, and improve performance. Handled poorly, they risk disengagement, absence, or even formal grievances.
This webinar equips managers with the skills and confidence to navigate these conversations positively and professionally, turning challenging moments into opportunities for growth and resolution.
This webinar will include tips on how to:
- Avoid common mistakes in tough conversations
- Prepare with confidence and set the right tone
- Listen actively to build trust and understanding
- Communicate clearly with empathy and impact
- Stay calm and defuse difficult situations
- Uncover root causes of conflict, not just symptoms
- Negotiate solutions and agree a positive way forward
Society Matters CIC in partnership with the Northeast Combined Authority, is delivering this workshop to help employers across the region strengthen the financial wellbeing of their workforce.
Please note; this event is funded by the North East Combined Authority therefore only available to those whose business or organisation is located in the areas of Newcastle, Northumberland, North Tyneside, South Tyneside, Sunderland and Durham.
