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Reception and admin PLT: ‘Access’ matters for front desk teams

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Education centre, Mile End Hospital

Bancroft road

E1 4DG

United Kingdom

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FOR TOWER HAMLETS GP STAFF ONLY

Reception and admin PLT: ‘Access’ matters for front desk teams – come and join us for a curry and tell us what you think!

As part of the July PLT, this session will cover some of the key enablers to addressing ‘access’ targets. The purpose of the workshop is to discuss and get opinion from staff who undertake these day to day tasks, understand their views, struggles and ideas.

Who should come?

  • All Receptionists, administrators and network staff
  • Any General Practice that would like to share their thoughts and interest on current systems in place for patient access

eConsult - All Practices in Tower Hamlets now offer eConsult to their patients. This means all Tower Hamlets patients can now go to their Surgery website and start an online consultation and get a response by the end of the next working day. Patient will not use the service unless they are told and we know receptionists are best placed to ‘market the service’.

We will be looking at ‘why/how online consultation improves access’ and the best way of informing your patients about it.

Hub booking process – The GP Care Group would like staff to share their views, thoughts and struggles on the current hub booking process and would like to share with you all developments and next steps to insure a easier and more efficient process for all

Remote consultation - The GP Care Group is testing a new way of working for hub access, this includes hub GP’s accessing the patient practice information via EMIS remote consultation, completing consultation into practice notes, eliminating work load for practice staff post appointment.


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Education centre, Mile End Hospital

Bancroft road

E1 4DG

United Kingdom

View Map

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