£238.80

Reception perfection! half-day (27 February 2018)

Event Information

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Date and Time

Location

Location

British Dental Association

64 Wimpole St

London

W1G 8YS

United Kingdom

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Event description

Description

Reception perfection! half-day workshop

This workshop will help you develop the key skills that are essential if you are to represent your organisation to the best possible effect.

It will also help you get the most out of your working day.


Benefits of attending

There are six key reasons to take part in this workshop. It will help you:

  • See your role in a new light
  • Develop your communication skills
  • Deal with different types of customer and situation
  • Boost your confidence
  • Cope in a pressurised environment
  • Get more satisfaction from your working day

The skills developed over the course of the programme will add value to all the participants’ client meetings and client relationships.


Who should attend?

  • Any staff who are relatively new to the role
  • More experienced staff who would welcome a refresher to consolidate their skills
  • Anyone who has to provide occasional cover for reception


Format

A thoroughly enjoyable, very practical and relaxed half-day session, led by one of our most popular trainers.


Timings and location

  • 7 March 2017
  • British Dental Association, 64 Wimpole Street, London – a ten-minute stroll from Oxford Circus or Great Portland Street tube stations
  • 9.30 – 1.00
  • Certificates of attendance will be issued to all participants for CPD purposes


Expert trainer

Candy Bowman is a highly experienced trainer who focuses relentlessly on ‘Putting a Smile on the Customer Interface’. She is particularly experienced in receptionist skills and telephone-based customer service training. With a background in media sales and the music industry, her clients come from an impressive range of sectors including legal services, media, leisure and hospitality, telecommunications, software systems, healthcare, engineering and the events industry.


Feedback

See what people have said about this very popular workshop:

  • ‘It's fun and covers a wide range of topics.’
  • ‘Great confidence boost!’
  • ‘It helps you know how to feel better in the workplace and to be more assertive.’
  • ‘Excellent.’
  • ‘Fun and informative.’
  • ‘Candy was excellent. It is a complex vast subject but covered so much brilliantly.’
  • ‘So nice and upbeat. THANK YOU CANDY!’



PRICE

£199 + VAT = £238.80



OUTLINE


1 Taking a fresh look at your role

  • Why is a receptionist so important?
  • The challenges of 21st century communication
  • What makes an excellent point of reception?
  • The importance of service standards
  • Who are our customers?
  • Good, bad and neutral ‘micro moments’
  • As a customer, how do you like to be treated? What makes people feel valued?


2 Communication mix

  • Differences between face-to-face and over the telephone
  • The importance of first impressions
  • Understanding body language and facial expression
  • Conveying welcome and efficiency
  • Voice and words
  • How accurate are your listening skills?
  • Taking and leaving messages


3 Confidence, assertiveness and dealing with difficult situations

  • How to look, sound and feel confident
  • Coping in a pressurised environment
  • Recognising different styles of behaviour – aggressive, passive and assertive
  • Dealing with challenging situations


4 Pulling it all together

  • Summary of key learning points




BOOK NOW!

  1. Please book (and pay) online using Eventbrite by clicking the 'Tickets' button at the top of this page.
  2. Please read ‘the small print’: We reserve the right to refuse admission if payment has not been received. A full refund will be made for cancellations received in writing at least 20 working days prior to the event date; there is no refund for cancellations made within 20 working days of the start of the event. We reserve the right to change the programme, the dates, the trainer or the venue: participants will be notified as soon as practicable in such circumstances. In the event that the event is cancelled, a full refund will be given. We disclaim any further liability.
  3. If you have a promotional code, please click on ‘Enter Promotional Code’ after clicking on 'Tickets'. (We regret that we cannot give discounts retrospectively).
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Date and Time

Location

British Dental Association

64 Wimpole St

London

W1G 8YS

United Kingdom

View Map

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