£234
Reception perfection! open workshop (15 September 2022)

Reception perfection! open workshop (15 September 2022)

Actions and Detail Panel

£234

Event Information

Share this event

Date and time

Location

Location

British Dental Association

64 Wimpole St

London

W1G 8YS

United Kingdom

View Map

Refund policy

Refund policy

Contact the organiser to request a refund.

Eventbrite's fee is nonrefundable.

Event description
An excellent receptionist is a most valuable resource for any organisation.

About this event

Reception perfection!

The often-used phrase, ‘just the receptionist’, completely misrepresents the role. An excellent receptionist is a most valuable resource for any organisation.

This half-day programme with Candy Bowman has been designed specifically to deal with the essential skills necessary to represent the organisation to the best possible effect.

It will also help you get the most out of your working day.

Learning objectives

There are six key reasons to take part in this workshop. It will help you:

  • See your role in a new light
  • Develop your communication skills
  • Deal with different types of customer and situation
  • Boost your confidence
  • Cope in a pressurised environment
  • Get more satisfaction from your working day

Who should attend?

  • Any staff who are relatively new to the role
  • More experienced staff who would welcome a refresher to consolidate their skills
  • Anyone who has to provide occasional cover for reception

Format

A thoroughly enjoyable, very practical and relaxed half-day session, led by one of our most popular trainers. The group size is limited to 12 participants.

Expert trainer

Candy is a highly experienced trainer who focuses relentlessly on ‘Putting a Smile on the Customer Interface’. She is particularly experienced in telephone-based customer service and receptionist skills training. With a background in media sales and the music industry, her clients come from an impressive range of sectors including legal services, media, leisure and hospitality, telecommunications, software systems, healthcare, engineering and the events industry. Feedback from Candy’s ‘Reception perfection!’ programme is always very positive, as the following comments from participants show:

‘Brilliant!’

‘Candy is so professional. Makes everything seem possible.’

‘Very professional. Went so quickly because I enjoyed the training.’

‘Learnt a lot on subjects that I wouldn’t think to ask about.’

‘Invaluable tips and suggestions to improve how you do your job and handle yourself at reception.’

‘Candy was very knowledgeable, very professional and a pleasure to learn from.’

‘Very, very good, interactive and lively. Answers questions raised with examples which really helps.’

 

OUTLINE

1 Taking a fresh look at your role

  • Why is a receptionist so important?
  • The challenges of 21st century communication
  • What makes an excellent point of Reception?
  • The importance of service standards
  • Who are our customers?
  • Good, bad and neutral ‘micro moments’
  • As a customer, how do you like to be treated? What makes people feel valued?

2 Communication mix

  • Differences between face-to-face and over the telephone
  • The importance of first impressions
  • Understanding body language and facial expression
  • Conveying welcome and efficiency
  • Voice and words
  • How accurate are your listening skills?
  • Taking and leaving messages

3 Confidence, assertiveness and dealing with difficult situations

  • How to look, sound and feel confident
  • Coping in a pressurised environment
  • Recognising different styles of behaviour – aggressive, passive and assertive
  • Dealing with challenging situations

4 Pulling it all together

  • Summary of key learning points

PRICE

£195 + VAT = £234

DRESS CODE

Smart casual

BOOK NOW!

  1. All our events are very popular and places on this course are limited to 12.
  2. Please book (and pay) online using Eventbrite by clicking the 'Tickets' button at the top of this page.
  3. Please read ‘the small print’: We reserve the right to refuse admission if payment has not been received. A full refund will be made for cancellations received in writing at least 20 working days prior to the event date; there is no refund for cancellations made within 20 working days of the start of the event. We reserve the right to change the programme, the dates, the trainer or the venue: participants will be notified as soon as practicable in such circumstances. In the event that the event is cancelled, a full refund will be given. We disclaim any further liability.
  4. If you have a promotional code, please click on ‘Enter Promotional Code’ after clicking on 'Tickets'. (We regret that we cannot give discounts retrospectively).
Share with friends

Date and time

Location

British Dental Association

64 Wimpole St

London

W1G 8YS

United Kingdom

View Map

Refund policy

Contact the organiser to request a refund.

Eventbrite's fee is nonrefundable.

Save This Event

Event Saved