Receptionist Online Course

Master essential receptionist skills online—customer service, admin tasks, HR basics, phone etiquette, and office management made simple.

Course Overview
Step into the vital role of a receptionist with this expertly designed online course. Covering key areas such as customer service fundamentals, administrative duties, and effective communication with HR managers, this course sets the foundation for smooth office operations. Each module offers practical insights to help you manage daily tasks confidently and professionally.

From handling telephone calls with finesse to organising meetings and maintaining accurate records, you will develop a well-rounded skill set tailored for modern office environments. Whether you’re new to the role or looking to refine your abilities, this course guides you through every essential aspect of receptionist duties with clarity and professionalism.

Learning Outcomes:

• Understand core principles of excellent customer service delivery.
• Gain knowledge of administrative assistant responsibilities and functions.
• Learn to communicate effectively with human resource managers.
• Manage daily receptionist tasks with organisation and efficiency.
• Develop skills for professional telephone handling and etiquette.
• Keep precise and reliable records using office systems and equipment.

Course Curriculum:

• Module 1 – Basics of Customer Service
• Module 2 – Overview for the Administrative Assistant
• Module 3 – Understanding Your HR Manager
• Module 4 – Daily Routine
• Module 5 – Telephone Usage
• Module 6 – Meetings
• Module 7 – Keeping Accurate Records
• Module 8 – Office Equipment

Who is this Course For:

• Individuals seeking to begin a career as a receptionist or office assistant.
• Employees aiming to improve customer interaction and communication skills.
• Administrative staff wishing to expand their understanding of office roles.
• Job seekers targeting entry-level office and front-desk positions.
• Professionals looking to enhance telephone and meeting management abilities.
• Those interested in mastering accurate record-keeping techniques.
• Individuals preparing for work involving collaboration with HR departments.
• Anyone desiring a structured approach to daily receptionist duties.

Career Path:

• Receptionist — Average UK salary: £20,000 per year
• Administrative Assistant — Average UK salary: £23,000 per year
• Office Coordinator — Average UK salary: £25,000 per year
• Customer Service Representative — Average UK salary: £21,000 per year
• HR Assistant — Average UK salary: £22,000 per year
• Personal Assistant — Average UK salary: £27,000 per year