Receptionist Online Course

Key Features

• Accredited by CPD
• Instant e-certificate
• FREE PDF + Hardcopy certificate
• Easy payment method
• Fully online, interactive course with audio voiceover
• Self-paced learning and laptop, tablet, smartphone-friendly
• Learn Anytime, Anywhere
• 24/7 Learning Assistance
• Best Value Price
• Discounts on bulk purchases

This comprehensive course is designed for individuals who aspire to become professional receptionists. Participants will learn essential receptionist skills, business etiquette, and organizational techniques to efficiently manage front desk operations. The program emphasizes practical knowledge in communication, time management, customer service, and administrative tasks. It equips learners with the confidence to handle telephone inquiries, scheduling, filing systems, and mail services professionally. Through interactive modules, students develop core competencies, self-management skills, and problem-solving abilities crucial for a successful receptionist career.

This course is perfect for beginners, office assistants, administrative staff, and anyone seeking to enhance workplace efficiency and customer interaction. Learners will gain expertise in modern office tools, reception management software, professional communication, and maintaining a positive workplace environment. By the end of this course, participants will be ready to manage reception duties with accuracy, professionalism, and exceptional customer service.

Learning Outcomes:

1. Develop professional receptionist skills to manage front desk operations efficiently.
2. Demonstrate strong communication skills in both telephone and in-person interactions.
3. Organize records, files, and documents accurately for easy retrieval.
4. Apply effective time management to handle multiple receptionist tasks successfully.
5. Enhance customer service skills to address client inquiries with confidence.
6. Master self-management techniques to maintain productivity and workplace professionalism.

Course Link: Receptionist Online Course

Course Curriculum:

Module 01: Introduction to Reception and Receptionist

Module 02: Business Telephone Skills

Module 03: Mail Services and Shipping

Module 04: Time Management

Module 05: Record Keeping and Filing Systems

Module 06: Organisational Skills

Module 07: Communication Skills

Module 08: Customer Service

Module 09: Effective Planning and Scheduling

Module 10: Core Skills Required

Module 11: Self-Management (I)

Module 12: Self-Management (II)

Module 13: Time Management (I)

Module 14: Time Management (II)

Module 15: Organizing and Planning (I)

Module 16: Organizing and Planning (II)

Module 17: Communication (I)

Module 18: Communication (II)

Module 19: Additional Challenges

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Disclaimer:

This is an online course with pre-recorded lessons. You will get access to the course within 48 hours after your enrolment.