Receptionist: Reception Training

The Receptionist: Reception Training course covers the structure and function of modern reception work—where every greeting, call, and calendar entry counts. If you're stepping into a customer-facing role or supporting office operations, this course offers clear guidance with zero fluff and no unnecessary jargon.

From handling telephones to understanding your HR manager, each module is built to give a realistic sense of front-desk operations. You'll learn how to manage records, meetings, daily routines, and office tools—all part of keeping a workplace ticking smoothly.

Learning Outcomes:

• Understand essential receptionist duties in workplace environments.
• Explore administrative assistant responsibilities across office tasks.
• Learn telephone techniques and communication expectations.
• Manage meeting coordination and accurate office scheduling.
• Gain insight into records and administrative documentation needs.
• Understand usage of key workplace equipment and technology.

Who is this Course For:

• Receptionists starting in office-based front desk roles.
• Office assistants supporting staff and guest communication.
• Customer-facing workers wanting structured admin training.
• Administrative staff needing foundational organisational understanding.
• New hires joining professional reception or switchboard teams.
• Career switchers exploring office-based customer service work.
• Clerical staff involved in office coordination and scheduling.
• Individuals looking to develop office professionalism skills.

Career Path:

• Receptionist – £21,000 average salary
• Front Desk Coordinator – £22,000 average salary
• Administrative Assistant – £24,000 average salary
• Office Support Officer – £23,000 average salary
• Clerical Assistant – £21,500 average salary
• Customer Liaison Administrator – £23,000 average salary