Receptionist : Reception Training

Course Overview:This comprehensive yet concise training is designed for aspiring and current receptionists who want to master the key skills required to thrive in front-desk roles. As the first point of contact in any business, a receptionist plays a vital role in setting the tone for customer experience and operational efficiency.

Why This Course:Receptionists are central to professional communication, office organisation, and customer service. This course equips you with the essential knowledge and tools to confidently handle reception duties, whether in offices, hospitals, hotels, or other service industries.

What You Will Learn:

• Professional telephone and in-person communication
• Visitor management and customer service techniques
• Office procedures, scheduling, and filing systems
• Handling difficult clients and conflict resolution
• Basic IT and administrative skills (emails, calendars, etc.)
• Grooming, etiquette, and workplace professionalism

Benefits:

• Build strong first impression and communication skills
• Improve organisation and multitasking ability
• Learn practical skills directly applicable in real-world settings
• Enhance confidence, time management, and people-handling skills
• Suitable for beginners and those seeking a refresher

Career Opportunities:

• Receptionist (Corporate, Medical, Legal, Hotel, etc.)
• Office Assistant
• Administrative Support Roles
• Front Desk Coordinator
• Customer Service Representative

Ideal for:Job seekers, career switchers, hospitality staff, administrative professionals, and anyone aiming to work in client-facing roles.

Gain the professionalism and confidence needed to be the face of any organisation.