Receptionist - Reception Training

What's included:

• Grab an enrolment letter as a gift!
• Eligibility to earn a CPD & QLS endorsed certificate.
• Fully Online Recorded Class
• 24/7 & Lifetime Access
• Online support
• No hidden fees

The Receptionist - Reception Training course is designed to give you the confidence and knowledge to handle reception duties with flair and professionalism. A well-run reception area leaves a lasting impression, and this course ensures you know how to keep things efficient, calm, and welcoming. From managing calls to greeting guests and organising appointments, the training covers the essential aspects that define a smooth-running reception.

You’ll explore telephone etiquette, visitor management, internal communication, and scheduling. The course also introduces techniques for multitasking without turning your desk into chaos. Whether you work in healthcare, hospitality, education, or corporate offices, mastering the reception environment is a skill that pays off in any industry. Learn to anticipate needs, remain composed under pressure, and keep your reception area as professional as your coffee is strong.

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Learning Outcomes

• Understand the core responsibilities of a modern reception role.
• Develop excellent telephone manners and communication reception skills.
• Learn how to manage appointments and schedule reception tasks efficiently.
• Master visitor greetings and front-desk presentation in a reception setting.
• Gain confidence in multitasking across different reception duties.

Who is this course for?

• Individuals preparing for front-desk or reception job roles.
• Jobseekers aiming to improve their reception credentials and skills.
• Office staff wanting to specialise in reception responsibilities.
• Beginners with interest in entering the reception or admin field.
• Professionals handling reception tasks without formal training yet.

Career Path & Average UK Salaries

• Receptionist – £21,000 per year
• Front Desk Officer – £22,000 per year
• Medical Receptionist – £23,000 per year
• Hotel Receptionist – £20,000 per year
• Administrative Assistant – £22,000 per year
• Customer Service Administrator – £24,000 per year