Receptionist Skills Diploma - Free Online Course

The Receptionist Skills Diploma prepares learners to become professional front-of-office personnel across industries. The course focuses on customer service excellence, telephone handling, appointment scheduling, and administrative support. Learners also develop communication, interpersonal, and organisational skills to manage a busy reception efficiently.

The course combines practical exercises with theoretical knowledge, ensuring learners can handle inquiries, manage visitors, and maintain office systems confidently. By completing this course, learners are ready to contribute to the smooth operation of any workplace.

Learning Outcomes:

• Deliver professional customer service in person and over the phone.
• Handle office correspondence and scheduling.
• Use office software and communication tools effectively.
• Manage visitor enquiries and appointments professionally.
• Maintain an organised and welcoming reception area.

Assessment & Certification

Upon successful completion, participants receive a CPD-accredited certificate demonstrating their proficiency in water safety and related best practices.

Certificate Options:

• PDF Certificate: £8.99
• Hard Copy Certificate: £12.99
• Both PDF & Hard Copy: £19.99

Certificates are recognised by UK and international organisations, making them a valuable addition to your professional development record.

Entry Requirements

No prior qualifications are required – this programme is open to anyone aged 16 or over who wants to enhance their knowledge of water safety.A basic understanding of digital literacy, numeracy, and ICT skills is helpful but not essential.

Key Features of the Course

• CPD-accredited qualification recognised internationally
• Aligned with industry standards and regulatory requirements
• 12 months’ access to all course materials and resources
• Interactive, pre-recorded lessons designed for flexible study
• Accessible on desktop, tablet, and mobile devices
• Real-world examples and case studies to enhance understanding
• Dedicated learner support via phone, email, and live chat (Monday to Friday)

Disclaimer

This is an online, self-paced course with pre-recorded lessons and interactive materials. Login details will be sent within 24–48 hours of enrolment (usually sooner). There are no fixed deadlines, allowing flexible study at your own pace.