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Redesigning Your Mobile Customer Service Experience

Engage Business Media

Thursday, 12 October 2017 from 09:00 to 17:30 (BST)

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Ticket Type Sales End Price Fee VAT Quantity
Standard Place   more info 13 Oct 2017 £595.00 £0.00 £119.00

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Event Details

REDESIGNING YOUR MOBILE CUSTOMER SERVICE EXPERIENCE

THURSDAY 12TH OCTOBER, BLUE FIN VENUE, LONDON


Mobile customer service is not just a set of new devices to consider. It’s a whole new revolution in mindset and behaviour that’s been catalysed. Multiple UK research shows the breadth and depth of our always connected mobile lifestyles. Instant, low effort, real time, autonomous engagement characterise this new world.

Even though whole sectors such as retail and travel are being rapidly transformed by these expectations, few service organisations are close to such capability or indeed have explicit plans to catch up.

Yet mobile first services such as WeChat have already demonstrated a whole new world of opportunity. In other words the ‘Swiss army knife’ level of functionality embedded in smart phones reinvents how customer and brand can help each other in service resolution.

It’s time to re-imagine customer service.

Do you have questions about Redesigning Your Mobile Customer Service Experience? Contact Engage Business Media

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When & Where


Blue Fin Venue

SE1 0SU London
United Kingdom

Thursday, 12 October 2017 from 09:00 to 17:30 (BST)


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Organiser

Engage Business Media

Engage Business Media is designed to help our global community of 70,000 plus leaders in the customer and employee space to devise and implement winning employee and customer engagement strategies.

ENQUIRIES:

Katie Donaldson
Marketing Executive

katie.donaldson@ebm.media
01932 506 302

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Redesigning Your Mobile Customer Service Experience
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