Duration: 4 hours | CPD Program
Blame can quickly escalate conflict and stall productive dialogue during mediation. Effective reframing is a mediator’s essential tool for transforming blame, accusation, and defensiveness into opportunities for understanding and collaboration.
This practical CPD session focuses on mastering the art of reframing language, emotions, and perspectives to move parties from stuck positions toward constructive outcomes.
Participants will learn:
How to identify and neutralize blame narratives
Techniques for reframing emotional, accusatory, or negative statements
How to shift conversations from fault-finding to problem-solving
Using reframing to build empathy, open dialogue, and maintain momentum
Practical frameworks and sentence structures for powerful reframing in real time
Through live demonstrations, skill drills, and case-based exercises, mediators will gain confidence and precision in using reframing as a transformative intervention—turning conflict dead-ends into opportunities for resolution.
A must-attend for mediators seeking to strengthen their communication skills and deepen their impact in challenging mediations.
